My daughter and I asked (12/2/18 - Old Navy Marina CA) if there was any more women's black leggings in small in the back stock and the male customer service representative (beard with glasses) just said "no that's all we have." He didn't even check in the back. While we were purchasing our items he brought 4 to the register area. I asked the young lady that was ringing our items up if those were "women's black leggings in small" & she said yes. I asked if I could purchase one. That same guy said to her & I "no because I just got them from the back and they're for another customer. I said to him, I asked just a few minutes ago if you had any in the back store room and you said no. He replied but these are...
Read moreIm shocked at how rude the two ladies were to a customer coming in. Prior to that a young man had left the register working there and the two ladies took over and i just couldnt get out of the line fast enough. Young girl checking out my items was rude rolled her eyes at us and after all my NOs to her about a damn card i was clear i didnt want i asked for a bag and got an attitude. Im done with this place was my first time in and now my last. Came in to get pajamas for my kids and who knew it could be unpleasant? Thry had the audacity to express great disgust with a manager named veronica? If youre going to talk mess about your boss do it away from customers i dont care to hear about...
Read moreI've been pleasantly surprised the last few times I've visited this Old Navy location. The racks and shelves are well stocked and the store is immaculately clean. While I've felt either ignored or chased at other locations, the Marina staff seem to have found the right balance of helpful and unobtrusive customer service. The one employee that approached me unsolicited ended up telling me about a sale I hadn't noticed, and led to my first purchase of new jeans in several years. Drop in here - especially this weekend when almost everything seems to be half off - and hopefully your experience will be...
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