Hy-Vee Pharmacy — Local services in Marion

So I love the employees at the actual store but the pharmacy is horrendous. I have gone without medication so many times and they have said "we don't have any prescriptions for you" when they do have them, they just don't bother to actually look because that would make too much sense and might actually be good customer service and they would never do that. I have just gone without my antidepressant for about four days, they sent it to my doctor four times and told me that they didn't have anything in their system for them to fill. Finally broke down and called my doctors office, incredibly upset, they called the pharmacy and of course, there it was! It was a different strength so they "didn't think to look for it". Really?! Didn't think to look for it? After they had told me multiple times that there was nothing in the system in my name. Huh. The last "lady" I spoke with treated me like I was trying to get a controlled substance or something, very snappy and rude and just treated me like garbage when I explained to her that my doctor ALWAYS sends in my script at the same time every single month, together. She was more concerned with getting me off the phone than trying to help me and that's not okay. I didn't have to go without my medication at all, and I wouldn't have if only one of the few people I spoke with had taken the time to actually look....

This pharmacy is horrendously slow, and there's no way management isn't aware of it based on all the complaints and poor reviews. When you order a refill, you're given an option for a pick-up date and time that is almost always the next day at the earliest, and I have never actually had my prescriptions be ready on time. Most often they are ready several days after my pick-up time. Even worse when I have time-sensitive things that need to be filled, they don't even seem to put them in their system so I can track progress. Once they claimed they were waiting for a shipment to arrive the next day, but miraculously they had enough to fill it anyways when I went in. These kind of stupid games are not acceptable with prescriptions. If you have the stock to fill one, you should be filling it, and not making a decision that a customer will be fine to wait another day when you HAVE it in stock and zero idea of the medical situation.

I'm genuinely considering going back to CVS,...

I came here to write a review and the first one I read was from a year ago and said the same thing I want to say. So I guess nothing has changed. We came in for a vaccine (which HyVee had CALLED ME about coming in for) and we finally did. We filled out the paper work, sat down to wait until they were ready. Nothing was said that "it would take a while so our patience would be appreciated." There were only 3 people waiting. 30 minutes later, we left, frustrated, to run my other errands and then we get a phone call from there asking about us getting the vaccine.. Did we leave? So we did go back AFTER our grocery shopping. When you go to a doctor's office, there is a sign that if you haven't heard anything after 15 minutes, please ask for help. All any of us want is to treated in a timely and polite manner. This...