Rejewel Custom Jewelers — Local services in Marion

My beautiful bride of 29 years wedding ring had a couple broken "prongs" that held her diamond. The ring needed to be cut off because she has large knuckles. Doug said the remaining prongs were very weak and suggested we get a whole new hood that would have six new prongs instead of five. That was relatively inexpensive, so, we went with it.

We were concerned how a re-sized ring would fit over her knuckle and not be so loose that it would constantly spin or fall off, especially since the original shank was worn very thin. Doug said there are special shanks that can open up when you push a pin into a small access hole, but they were kind of expensive. We decided that was the way to go. We chose a shank with a little width, which made the ring stand out more.

Doug told us to wait a month or so for my wife's finger to "relax' in order to get a true fit. We came back 2 months later and got measured up. Doug said it would be a week or so before it was ready, but the ring was ready in only a few days.

The new shank worked like a charm! Doug showed us how to open it, he put it on my my beautiful bride's finger, snapped it closed and - not only did it look fantastic, it fit perfectly, better than we could have imagined! We would recommend Rejewel to anyone. Thanx Doug!. You guys...

NEGATIVE STARS WEREN'T AN OPTION ** The guy who meets you when you walk in has HORRIBLE retail skills! He didn't even greet me when I came into the store, then after I showed him the necklace and explained I needed repaired, he said, "We don't work on costume jewelry." Um, my husband paid over a thousand $ for this item! Then after a week, they contacted us to pick up the repair and while it was cheap, it was VERY poorly completed(it's a floating setting that looks like it's sparkling)...when I asked him if it could be re-centered, his response was, "...it's the best she could do and she's at lunch, so I can't ask her." When my husband asked if HE would pay for the repair like this, he responded, "I wouldn't have bought it in the first place!" Needless to say, we got our money back and took it to where they were able to repair it to it's original setting. We WILL NOT recommend...

I was very shocked at how rude he was. I brought in a favorite ring with great sentimental value. It was a marquis setting in sterling silver with a missing ruby. I brought in a lab created ruby my husband bought online and asked the cost of having it placed in the ring. It was too small for the ring he said. He checked the size and I asked if he would jot that down for me. He stated , “if you’re going to buy it online you can write it down yourself. It’s a waste of my time and I have more important things to do”. How arrogant and rude! I couldn’t believe he said that. There’s no excuse for that behavior and it’s amazing how such negativity can linger with you. It took me hours to shake it off. I will...