AT&T Store — Local services in Marksville

ATT is more interested in SALES than people. And I got caught in the middle of that. I was talked into trading in a IPhone 11 for an IPhone 15 and Apple Watch. I wasn't told I was going from a pre-paid account to a postpaid account, TRIPLE the price. When I found out how much it cost, I returned both items. I went back the next day to get my Trade In phone back. But, they “said” it was gone. I had to drive to 5 stores to find another iPhone to buy outright. I wasn't told but, if you return the devices because you were TRICKED, you pay a RESTOCKING FEE for each, $55. Even the SCREEN SAVER is a $45 charge. So you get next to nothing back. This cost me so much money I did not have. It's a NIGHTMARE dealing with AT&T! (You also have to pay over $200 in taxes which you don’t get back because of...

The store associate's name was Isaiah. He was the only one working in the store that morning. There were 3 customers ahead of me. He was very professional, quick and knowledgeable with them. When it was my turn he was extremely helpful and worked in a timely manner and was concerned about my situation. This was honestly the best experience I have ever had at a mobile phone store. Isaiah needs an increase in pay and/or a better position in your company. All of your current and future associates need to train with Isaiah to learn what true customer service...

I wanted to cancel service and I had cash to pay off what I owed on the phones and pay for any remaining balance. They told me that I could not do this at their store. I would have to call a 1800 number or drive to another store an hour away. So I asked them to get it straight, "I can upgrade my plan, I could buy a new phone and they can take my money but I'm not allowed to stop anything?" They responded with "Correct Sir". FYI when I did cancel ATT would not stop service right away. I wanted them to prorate...