Enterprise Rent-A-Car — Local services in Marksville

This was not a good experience and I will never use this enterprise location again! They told me I would get a Chrysler 200 and when I got there they had just given it to someone else. Kerry told me he would call me when they got another car in similar to what I wanted. I kept my rental for almost 2 weeks and never got a call for anything different. They also told me they would come bring me back to the body shop to pick up my Jeep. When I called the day before to make arrangements, they told me there was a 15 mile cap on how far they could drive from their office. I made arrangements and picked my Jeep up from the body shop at 7pm the night before so I could take the rental back the next day. When I called the morning of to let them know again that I would be coming at 3:45 p.m. and needed a ride back to my house, they asked all the details of where I lived (which is 12 miles from their office). I heard them talking in the background and they came back on and said they couldn't do that time because it was too close to the time that they close, which is 5. I don't really understand the issue, but this location was NOT very...

I had the worst experience ever!! I made reservations for a rental days in advance. Got to the office only to be told that my rental had been canceled by me!! The guy said he called me a day in advance to confirm my rental and I he said that I told him I wanted to cancel my reservation! I asked who and when did he call because I had received no calls from anyone at enterprise. He told I spoke with someone and they said to cancel it. But that was crazy because I showed up the day of to pick up the rental. The whole rental process with this location was a nightmare. I spoke with a lady from another who was very compassionate and understanding, unlike the guy at the Marksville office. This situation was never resolved because for one it was way to stressful dealing with this location. They never answer the phone and it’s not like they are swamped with customers that they are to busy to pick up the phone. I will never rent from this location again. Horrible experience!!!!!!!! If I could give no stars I most...

Do NOT recommend. I put in 3 different reservations for a vehicle so I could move from marksville to Florida. I thought when you set an appointment the company would make sure to have your rental for you at that set appointment time. Well not only did they not have one available, but he said they had 4 people ahead of me waiting for rentals and they had No cars available at all. This experience was beyond stressful. I was counting on them to follow through with their promise to have a vehicle for me at the appointed time and they were not able to follow through. Needless to say I went through HERTZ at the last minute in Alexandria and had no problems and drove off with the vehicle that same day. Enterprise in Marksville was not at all apologetic nor felt any remorse whatsoever. If I could give zero stars I...