The Special Event Bridal Shoppe — Local services in Marlborough

I was hopeful about this place, because I had been there before and they have beautiful dresses. I went in with my friend who is getting married and we ordered the bridesmaid's dresses there and mine (my dress was different since I am the maid of honor) We ordered the dress 2.5 months before the wedding, which I understand is a little close. They told us oh its fine it will come in beginning of August. I never received a call from them to update me on anything. They called the bride but the dress was mine and I never got a call. I would call them many times and no one would pick up. Sometimes I would keep calling until someone did pick up because they were open. The dresses came in the week before the wedding. I had asked a family member to pick up my dress because I was working and if you work 9-5 forget ever being able to go into this store because they close at 5. When I saw the dress, it was not my dress. Thankfully it was the same as the other girls, which is fine. But when they called me to tell me the dress had arrived, they didn't even bother telling me THE WRONG DRESS CAME IN!! They said they could change the straps a little with no charge, but I do not want there services anymore. I am very disappointed and will not be recommending...

This business is horrible. They sold me a wedding dress and claimed basic alteration would be included in price. Instead of a normal cut and hem, they pulled all of the insides of the dress up, bunched it up and sewed it leaving a bulge in the center. The made a corset back and only sewed on one corner of the back piece which should have been sewn all the way down. They said they wanted the money within two weeks before the wedding but then all of a sudden they wanted the money almost two months before with no more sizing to be done. They completely messed up this one!!! Even said they would have some alterations done when I went back after purchasing the dress and sizing it to me.... no alterations had been done. What was the point of even going back?! They wanted another payment toward the dress, that's why. Horrible service, bad communication and unprofessional seamstress. Please save yourself the...

I would give this place 0/5 stars if I could. My sister had an appointment this afternoon, received a confirmation email and everything. We were there on time for the appointment, my sister and some of her family/friends. 15 minutes past the appointment start time and multiple phone calls from multiple people later, we ended up going to a different bridal shop. The door was locked and it looked like only emergency lights were on. No phone calls to my sister saying they were running late. We even went to the vendor next door to ask if they had any way of contacting the shop and/or if they knew of something that might be going on (ie a family emergency). They were unfortunately not able to help us. DO NOT GO HERE it’s a waste of time and was frankly very disappointing. Especially since this was her first time shopping for dresses. I wish this could’ve been a more positive...