Darling Ace Hardware — Local services in Marshall

The real mark of a company‘s customer service comes not during the sale but when there’s a problem. I have been having an ongoing issue with a stihl chainsaw bought at darlings hardware. Mike the owner personally went out of his way to solve the problem even after the factory warranty had elapsed. His integrity and concern for his customers satisfaction is unmatched by any other company I’ve dealt with. He not only was willing to Do what he could to make things right personally, he also worked on my behalf pressuring stihl to stand behind their products even after the warranty period. Im so happy to see a company that is more concerned with taking care of it’s customer and it’s reputation then it is with its...

I walked in the door this morning, was asked what I needed, and was directed to the appropriate aisle. I then walked down to the aisle where a gentleman set aside what he was working on and asked what I was looking for. He then pulled what I needed from the respective drawers, bagged and tagged the items, and I headed back to the counter where I was able to check out immediately. I think the entire shopping trip was five minutes....maybe less thus allowing me to get back to my project in rapid order.

The crew here quite simply defines customer service and easily earns their five star rating each and every time my wife and I stop in. Keep up...

The young female associate wasn't very friendly or helpful. I asked for help with chain and got "back there". Went back there and saw reels of chain, and wondered, am I supposed to figure out how to cut this to length myself? Walked around the store a bit, and finally a young man asked if he could help me. I told him that I needed chain. He walked back with me, found what I needed and cut it. Don't know his name, but know he likes fishing. What a nice young man! The young female could learn something about customer service by...