Steve's Appliance Repair Sales & Service — Local services in Martinsville

I had a dishwasher installed, refrigerator installed and the icemaker repaired. I don't use my icemaker often and didn't realize for a long time that it wasn't working. I drug my feet on calling to get it fixed and once I called it was beyond the 60 day labor warranty. So in order to get my icemaker fixed, I would have to pay another $135. I told the person answering the phone my story and they simply didn't care. Additionally when they installed the lines for the dishwasher and refrigerator they drilled a hole in the cabinet and made quite a mess of it. I would have complained except its inside the back of a cabinet where no one would really see, so I let go. I will not use you again or refer this company to anyone. I'm guessing Steve is getting ready to retire and doesn't really...

Scheduled a Friday "10:00 AM" appointment. Caleb shows up at 1:00 pm. Spends 5 minutes assessing the problem. Says that they don't have the parts for repair. Will have to order. Office will call with prices. Told the repair tech would install on Saturday. Told there would be parts charges and no additional labor charges. To date, "None of these things have happened." (Website shows they do not work on Saturday or Sunday.) Charged $108.00 for a service call and left. Haven't heard from them since. Worst customer service experience ever. Will never use this company again, nor recommend this company to anyone....

Called this "Business" twice to order a repair part for my dishwasher. Gave them the OEM part number and they said they would order it in and I would have it in a couple of days, No call telling me that the part was in. So I called again and they had no record of the part being ordered, said they would order the part and it would be in about 5 days. This transpired on Feb. 8th, Today 15 days later, no call. I ordered the part form another parts house and had the part delivered in two days. Don't understand how they stay in business with this nonexistent Customer Service. Will never ever call or use...