Cabela's — Local services in Marysville

Terrible customer service experience with the Cabela's boat shop in Tulalip, WA.

On 06/17/22 I scheduled with the shop mgr. to have an auto-bilge pump installed, an upgraded transducer for a fish finder/plotter (bought from Cabela's), and a pre-season inspection (incl. oil changes to engine) on my 2016 Tracker V18 Targa. When I dropped the boat off on 06/23/22 I was advised that they did not have me on the schedule and that the parts had not been ordered. They advised that the parts were being ordered and that they would have the work done in the time discussed (07/08/22). I left voicemails (x2) and sent an email the week of 07/05/22 with no responses. I received a call from asst. shop manager on 07/11/22 advising that the work had not yet been completed, that the parts that were ordered for my boat were used for another customer. I advised that I wanted my boat by 07/15/22 to which I was advised it was 'doable'. On 07/14/22 I spoke with asst. shop mgr. who advised that none of the work had been done on the boat but they were going to work on it today.

I went to their shop after work that day to see what they had done in the 3-weeks that they had my boat. To my surprise nothing had been done. The asst. shop mgr. advised me that they are busy and that they themselves were trying to figure out how to install a float system to the existing bilge pump which they didn't understand as I already had an auto-bilge and a backup bilge pump. They pointed out what they were talking about which I informed them that those were the livewell pumps, not the bilge pumps. I showed them the one bilge pump and that it was not automatic. I also noted that I asked for a new unit with an auto-bilge, not a float accessory to the existing. This then led to a further discussion which determined that this individual was not a qualified technician to work on boats. Note that a bilge pump is a life-safety component for a boat. They are also charging shop rates for the work being done on the boat by unqualified people. I was also advised at the time that the inspection and oil changes had been done. Which we also determined was false.

Having had a poor customer service experience with this same boat shop in 2020 I pulled my boat from their shop. The lies and attempts to deceive are simply disgraceful, and quite honestly in this instance reckless and dangerous to the customer.

Update (08/16/2022): their store management advised that "the team had the best of intentions, but not necessarily the best 'know how' to use the tools available". What a ridiculous thing to say. They were lying to the customer and were caught in their lie. That's their...

Title: Exceptional Quality of Care and Professionalism at Tulalip Cabela's Boat Service Center

I recently had the pleasure of experiencing outstanding service at Tulalip Cabela's Boat Service Center, and I must say that the exceptional quality of care and professionalism displayed, particularly by Marcus, exceeded my expectations.

From the moment I walked into the service center, I was greeted with a warm and welcoming atmosphere. The staff at Tulalip Cabela's Boat Service Center exhibited a genuine passion for their work and a commitment to providing top-notch service to their customers.

Marcus, in particular, stood out with his unparalleled expertise and attention to detail. He took the time to thoroughly assess my boat, addressing any concerns I had and explaining the necessary repairs or maintenance procedures in a clear and understandable manner. His extensive knowledge of marine mechanics instilled confidence in me that my boat was in capable hands.

What truly set them apart was their commitment to transparency and open communication throughout the entire process. Marcus kept me informed every step of the way, providing regular updates on the status of the service and promptly notifying me of any unforeseen issues that needed attention. This level of communication is a testament to the professionalism and customer-focused approach of the entire team.

The quality of work performed on my boat was nothing short of exceptional. The attention to detail and precision displayed by Marcus and the team ensured that my boat not only received the necessary repairs but also received a thorough inspection to prevent future issues. The service center's dedication to excellence was evident in every aspect of the work performed.

In addition to their technical expertise, They demonstrated a genuine commitment to customer satisfaction. Marcus took the time to answer all of my questions, providing valuable insights into proper boat maintenance and offering tips to enhance the longevity of my vessel. This level of customer education was a refreshing and appreciated aspect of the overall service experience.

In conclusion, my experience at Cabela's Tulalip Boat Service Center, and specifically with Marcus, was truly exceptional. The combination of their unwavering commitment to quality, professionalism, and customer care sets them apart as a benchmark for marine service centers. I wholeheartedly recommend Cabela's Tulalip Boat Service Center to any boat owner seeking unparalleled service and peace of mind for their maritime...

I am an avid fisherman and camper among other things. I have also been in the Powersports industry for 25 years. I was born and raised here in Marysville and most importantly to this review I have never stolen or shoplifted from Cabelas/Bass pro shops here or otherwise. The pinks are currently making their presence known in our local river systems and like a lot of people here I wanted to come look at and purchase some lures and line. I am also getting interested in fly fishing but haven't committed to spending fly fishing money with the gaps in my knowledge.(hint*) I am also in the market for new shoes and I tend to purchase Brooks (which you carry). In the 35 minutes I have been in your store (from about1:45pm until 2:20pm) I was not greeted at the door, I stood directly in front of 3 or 4 of your guys looking at baitcasting combos. Not a word. I milled from aisle to aisle what lure might unlock the pinks this year, seeing as how all the buzz bombs are gone almost everywhere you go...not one single "can I help you" I heard them all around me as I browsed though. Nope , instead... I get loss prevention. Every isle. Standing uncomfortably close to me, looking over my sholder or peering around the corner. Even now as I write this review about your discriminatory business practices I am getting looped by the same few people out front. If anything, role your tape back and reprimand the employees that stood right in front of me and failed to even say hello or can we help you. One employee effervescently helped a man try on shoes and even as the man told her he wasn't going to get. She went in back and didn't come back to help me . It's sad. I wanted to like this place. There is so many of the things my family and I purchase every year here . But instead, your business practices have trained your employees to be unhelpful and suspicious of what ? My tattoos ? It certainly can't be that you have some sort of knowledge of me because we have ever had trouble before ? I really don't understand and sure my maybe $1500 to $3000 a year I spend here won't matter to you when I don't come back but I promise you that I will also bring this up to every single person I know. Do better and stop discriminating against your...