Journeys East — Restaurant in Marysville

I have been dining at this restaurant since it opened. Before COVID I dined here at least once a week. Several of the servers are familiar with my order and have always provided excellent service. However, after negative experiences on my last two visits I don’t plan on coming back.

On my previous visit the expeditor, Loralei, was in a rush. She kept trying to bring dishes to our table that we did not order. When she finally did bring the dish we were waiting for she slammed it down on the table. Hard enough that I was afraid the momentum would take it off of the table.

We spoke to the manager, Shannon, she apologized and said she would speak to Loralei. She did admit to setting dishes down roughly. We were assured she would receive more training and that she was a good worker that was simply trying too hard to be quick. As our previous experiences had always been positive we felt the matter was resolved.

This evening was about a month after the first incident. I came in with my husband and a friend. We placed our food and drink order with the server and everything seemed fine.

Loralei was the expediter again. At Journey’s the food comes out as it is made. Consequently, someone always ends up waiting for their food. We are used to this system.

Loralei brought my dish. I said it was mine and she set it front of my friend. She corrected herself, but slammed the bowl of pho down. At that point I thought she may have had an issue with me because I had made a complaint about her. I tried to not think anything of it, but then a few other incidents made me think it was intentional.

My friend also ordered pho. I saw a bowl of soup in the window. I did not assume it was ours until I observed Loralei run other dishes that came out afterward. Our server then saw the soup in the window and brought it over. At this time we still had not received our appetizer and my husband was still waiting for fried rice. I let the server know there was an issue and he said he would look into it.

I observed three orders of fried rice go out before my husband received his. I know one of those tables was sat after ours. At this point I asked to speak to a manager.

Before we spoke to the manager Loralei brought my husband’s rice out. She said “Here is a serving spoon if you want to share”. As she said this she brazenly rolled her eyes.

When, Shannon, the manager came to the table (With an unknown man at her side. Did she find me threatening?) I explained that we had a negative experience with Loralei the last time we had dinner. As I was explaining this Loralei delivered our appetizer. I glanced in her direction and probably had an unpleasant expression on my face. Shannon said “Direct that towards me not her”. I can appreciate a manager that stands up for their staff, but not when a staff member is blatantly rude. I explained to Shannon that I cannot control my expressions when someone is being openly disrespectful. She said” Well, two wrongs don’t make a right”.

After that I felt the conversation was going nowhere. I asked for the Food and Beverage managers contact information and both their names. Shannon said she was the manager of the restaurant. I again requested her managers information. She wrote the information on a card. According to LinkedIn she gave me the assistant managers name.

I lost my appetite and asked Shannon to take my plate and remove it from the bill. Which she did. It took sometime to pay our bill. She pulled our server aside and they both looked in our direction. I assume she felt the need to warn the server about us. We had no issues with our server, Ryan, he did a good job and did his best to help resolve an awkward situation. I will be reaching out to the Food and Beverage manager. I don’t plan on going back unless they hire a better expediter and a manager...

If I could give a negative score, I would. Very disappointed. Had so called dinner tonight at this place. First off, this place should have not accept us in the first place if they have problem with young kids. In the middle of eating our dinner, manager Shannon S. came up to our party stating that there were multiple complaints about our kids noises. We informed her that we can't stop our kids from crying. I know that everybody wants to eat in peace. They are an infant and a toddler. We are trying our best for them not to cry but we can't help it if they do. Our kids were intermittently crying but not to the point where it can cause disturbance to the other patrons. I would prob understand if my children were running around and were being obnoxious but this was not the case. I don't know exactly what this manager was trying to imply after approaching us. We didn't hear or see any customer complaints. I think it was more of a manager/staff complaints. We were near the kitchen and it was a heavy traffic area where there are lot of noises as well. The way this manager approached us is unprofessional and inconsiderate as we are also a paying customer. We didn't finish our dinner after what she told us. Lost our appetite. Just took all of our food to go since they made us feel like we weren't welcome at all. We couldn't believe what just happened. So while waiting for our check, I came up to manager Shannon S. and told her I didn't appreciate how she approached our party. Approaching the right way makes a big difference and I believe that since she's a manager that she should know how to handle this things better and appropriately. This so called "manager" didn't even apologize to us. She called her boss Tim and he spoke to me-which we already know she told her side of the story first because it took him a while to come out. At this point, we were just appalled. I felt like our conversation wasn't going anywhere as he already sided with his manager.

So for the other people that has young children that will dine in this place, you might want to think twice. Definitely not a kid friendly place. Just go...

We loved the food but we didn't like the service @ all. If I could put zero star, I would have. I gathereed very body cuz it was Taiwanese Indepenence Day, Oct 9. I ordered sushi rolls n my food came out 1st before every body got theirs. The server must know that my food will take less time to prepare than the rest. So I finished before other food came. The waiter brought out garlic shrimp and didn't even said it was garlic shrimp n decided to put it right in thr middle of the table. Our friend asked every body 10 mins later is that my food. He put the wrong dish in front of my bf n he ate without realizing it was somebody' else's dish. Finally we asked the waiter to take our pic after dinber n he took it without telling me I'm out of focused. I didn't realize it after our friend sent us the pic. I should have done the review right after but I did write a review to the Tuplia Resort and they did not respond to me. I am angry @ what they did n I will b talking to the manager about getting our money back. Basically the restaurant ruined the memorable night. It was a night for celebration and that was the reason I asked everybody to come. They all showed up to celebrate this magical night with us. This celebration was all about the journey we took to get where we are today. I want to have this pic for remembrance. The server, thr camera man just ruined the perfect...