The Home Depot — Local services in Marysville

SKIP DELIVERY SERVICE. Scheduled 3 times for delivery. Drivers failed to deliver 3 times over 3 weeks. Get a friend with a truck, Use the Dolly app or rent a truck for a couple hours. Also, Lowes just down the road.

Needed a dryer weeks ago. Went here and found the cheapest dryer. No one around to ask about financing. Ran my own application on my phone. had to find someone to write up my order. Got delivery scheduled. Day or two before the delivery I try to change the day since I work for a living. Person on the phone says its about 2 weeks out so I said I couldn't do that. Person on the phone says anyone can be there they just have to be over 18. I say fine my dad lives 12 minutes away the drivers can call him 30 min before they get to my house. Person on the phone agrees. I think everything is going a lil rough but ok, then when delivery day comes they didn't call my dad until they were already waiting at my house and they left before he got there (12 minutes away). So I get home and I call the dispatch, tell the story and I reschedule for 2 days later. I'm assured that the driver will call my dad 30 minutes before they get to my place. Well they call my phone while I'm remote fixing a doctors computer and cant take their call. So once i have the docs computer all fixed up, I call them and tell them that they were supposed to call my dad and they tell me it wasn't on their paper. I ask them if they have the dryer off the truck and the old one on the truck and the driver says no. I tell him my dad is 12 minutes away and the delivery guy says that they cant really wait around. I tell them to just start getting the work done now so that they can leave when dad gets there and I get hung up on and they leave. I text my dad that they left but he had just arrived and I had to tell the old man to just go on back home again. I've worked in that industry before for almost 10 years and as an operations manager, I would not allow that kind of miscommunication from the office to the drivers, nor allowed my drivers to allow an already escalated customer issue to become the loss of the customer forever regardless of the size of the company. What an embarrassment for Home Depot. Seriously,...

This was honestly one of the worst online ordering experiences I’ve encountered, but was very impressed with how their customer service handled the situation. We had stripped our yard to install artificial turf. We went to the store because we had no knowledge in this DIY project. We were told that their on the floor associates would be able to help us determine what we needed but no one came to aid us and when we were able to find someone, they had no clue what accessories we needed and informed us that turf was a new product of theirs and they just sold it. So we went with our gut instinct and got the Greenline Boise Premium (which we enjoy) ordered online because the store doesn’t have turf sold by the square foot. When we ordered what we needed, we put in the dimensions that we needed but after the order went through it was way more than what we needed. When we went to pick up the order at the store, we learned that it weighed too much and our xterra wouldn’t be able to support the weight so we asked to get it delivered to our house. While we were there, we spoke to customer service about the order being more than what we needed. We were told that we could return the unused turf which we were stoked about. We were also told that we were going to get a call by the next day to confirm the details and pay, but we received no call. We figured they were busy so we gave them another 24 hours and called the day after. The store manager waived our delivery fee which we appreciated. The delivery was made later than what we were estimated which was fine but when we went back to Home Depot to return the turf, they informed us that because it was cut, we couldn’t return it. We were frustrated not because we couldn’t return the remaining turf but because we were told we could. I had to speak to the manager again regarding the situation and thankfully, they were able to give us our refund. We will be going back to this location despite what the reviews say because their customer service has been very understanding, patient, consistent, and helpful in resolving our issues making it a very positive...

Home Depot is awesome, but this location seriously falls short by frequently not having items in Stock, completely incompetent checkers, allowing pets to freely roam the store, and employees on the floor are extremely hard to come by if you need assistance. If you do find someone to help, they are great, but chances are slim you will encounter anyone here except a checker who is completely wothless. Use the self check if it's working, you'll save yourself substantial frustration.

Walked in there today to attend a workshop "Installing a tile backsplash" which they advertised on their website. When I arrived I saw the workshop as advertised displayed on a big whiteboard at the front entrance. This being my first workshop I asked the employee at the front door where it was taking place. She was baffled by my request and had no idea such a thing was happening and did not know where to direct me. So I proceeded to take a lap around the store, expecting to find a display or a group of people, or something indicating the location of the workshop. No luck - I found nothing. Next I stopped by the "customer service desk" where one employee told me they did not know anything about a workshop, and the second added, "no we don't do those here". Confused, I stepped over to the front door to confirm the information on the whiteboard, the date is correct. I took one more lap around the store, asking an employee both in the tile isle and one in the custom kitchen counters/cabinets area, both were unaware of a workshop and had no idea where such a thing would be held, despite the whiteboard listing this as a regular weekly event. Frustrated, I left.

Everytime I visit home depot, I get closer and closer to becoming a Lowes customer. Unfortunately for me Home Depot is generally in a more convenient location, but its quickly becoming worth the...