Farmers Home Furniture | Maryville, TN — Local services in Maryville

The store was great had everything we wanted price was great too. However upon delivery it was a disaster. They did not use mats on the floors to protect anything. The delivery guys brought me 95% of my furniture broken and it severely damaged. Glue streaks coming from the seams of furniture, scratches all over the sides of every piece of furniture. The arm of the swivel chair was broken and the front of the frame caved in. Our headboard to the bed look as if it literally went through a wood chipper. They were willing to replace all furniture but that came with a warning from the stores manager “we can reorder all of it but there’s no guarantee the replacements won’t come damaged too”. He also then informed me that I had gotten the floor models of most of what I purchased, mind you I paid full price for brand new furniture! At that point I told them to come and pick up all of the furniture and credit me back all of my money. Before leaving the delivery guys told me that all the furniture would be going back onto the show room floor. After my investigating they also offer to spray an industrial sealer on the couches to protect from stains however once they spray that on the couches it voids the manufacturers warranty so if it breaks you are out of luck and stuck with broken furniture!!! BE CAREFUL ORDERING FROM THEM! Not honest at all you could be paying for new product but getting...

In June 2022 I purchased a bedroom set, two lamps, living room sofa, loveseat, and oversized chair. I also purchased a dining room table and chairs. The first delivery I was told all of my items were not available. They brought me my bedroom set which was fine. They also brought a new loveseat. 20 minutes after delivery they called me back and said my furniture was there. They delivered showroom furniture to my house saying it was my NEW furniture. It was so obvious it was showroom furniture. I was livid! I’m not a fool and I spent thousands of dollars there! The manager said he didn’t know they did that. I don’t see how anyone could load a truck with furniture from the showroom and the manager NOT KNOW! After phone calls and emails, and waiting, I finally received all of my furniture by the end of August. I really like the furniture, but will never again do business with that company. BUYER BEWARE!! They have delivered showroom floor furniture to other customers before also. I did not read the reviews before I shopped there....

Mark,the salesman, was fabulous!!!!! Furniture was delivered by 2 guys. They dropped the chest out of back of truck(wasn't going to say anything, but I saw them). They tracked red clay mud in house, on carpet. Brought to their attention, didn't say anything. They said lots of negative things against store and Furniture. Night stand had a deep scratch on top. They argued, said was made like that. Agreed to replace night stand and chest drawers. Talked to Mark, the manager, told him about carpet and that I spent rest of day and next scrubbing clay mud out of carpet, guys hit door frame knocked two hunks out. Hesaid, that was unfortunate. The next week, manager delivered chest and nightstand, but didnt offer anything to try and make things right for carpet and door frame. Plus, I paid for delivery. Would have thought after problems that they'd take delivery...