Wailea Healing Center — Local services in Maui

To start this has nothing to do with the masseuses, we normally do a couples massage and schedule with LaRue & Robyn who are AMAZING Masseuse. Hands down both of them 5 stars plus! We book 3 to 4 couple massages each time we come to Maui twice a year withWailea Healing Center for the last 3 years. This trip we had our concierge person book 2 massages last week everything went good but things felt off at the business and we learn David was no longer part of the business. We learned our concierge’s person was having trouble getting those two massages booked finally she was able to get them book so we decided we would do one more time before we left. Our concierge’s person called the owner directly on Friday got us booked for Monday at 4:00pm and possibly Tuesday if LaRue & Robyn were available. Normally we receive at confirmation text we thought it was strange we hadn’t received one yet for Monday so we re-checked with our concierge. She confirmed everything was set up and she received a confirmation email directly from the owner. We show up today at 3:40pm nobody’s was there and normally LaRue is standing there waiting for us because he knows we show 15 to 20 minutes early. Nobody was there - 4:00pm came still nobody. We call our concierge person to verify we did not make a mistake she told us it was today at 4:00pm. She said I’ll call the owner and call us right back. She contacted the owner to find out the owner, forgot to schedule the masseuse’s for our Massage for Monday & Tuesday. We were VERY disappointed and felt devalued and unappreciative, and that our business with Wailea Healing Center did not matter. Right now we don’t know if we’ll return to this business for massages. The hard part is in making that decision is we love...

I’ve never left a negative review before, but this experience warrants one. Kevin and Shannon operate a business offering infrared sauna, PEMF, and cold plunge services out of the Wailea Healing Center. While it’s marketed as a healing environment, what I experienced was serious disorganization, poor communication, and emotional volatility.

I’m currently on a medical detox protocol, and regular sauna sessions are a critical part of my healing. After my first session with Kevin, he told me to coordinate payment and future scheduling through Shannon. I texted and called her multiple times—no response. Kevin continued to schedule me and eventually asked me to pay him $200 in cash, which I did. Shannon finally texted me and scheduled two sessions, but on the morning of the first, she canceled—saying it was Mother’s Day, despite having booked it herself. I was polite, even though I had organized my day around that session.

I then missed the next appointment—just one—after a lengthy medical treatment. I called Kevin to apologize and offered to pay. Instead of responding with empathy or professionalism, he launched into an intense and angry rant, accusing me of being difficult, blaming me for scheduling later in the day, and telling me not to book with him again. His tone was deeply unsettling and completely out of proportion.

After that, I contacted Shannon again, but she ignored my text and voicemail, and Kevin made no effort to follow up or assist. Working with them wasn’t healing—it was harmful and distressing.

To be clear: this review is about Kevin and Shannon only. I met Rebecca, the owner of Wailea Healing Center, and she was lovely. Other services there may be worthwhile—but I strongly recommend avoiding Kevin...

When my wife & I travel we like to start the vacation with a good massage the morning after our travel day. We found Wailea Massage & Body here on Google. We made an appointment several weeks before and upon arrival, found everything about the studio and masseuses to be as perfect as possible. I like an occasional massage but I'm not fond of being touched (strange I know) and I am a very intense person. The outdoor balcony we were on over looking the ocean with the lightest drizzling rain help me to feel calm from the start. Padma took the challenge of my intensity as personal goal to relax my mind and entire body. I don't know how they create such a magical transitions from feeling both hands on my neck and suddenly feeling warm smooth rocks starting at where her hands are on my neck and down my arms and back. This Magic continued for 85 minutes. That extra 30 minutes was the best and the key to feeling completely surrendered to the experience. Not because the last 30 minutes were the best but the whole massage was slower and unrushed. Our whole massage experience program was simply the best I have ever encountered!! They...