Best Buy — Local services in McAllen

I had a problem with my android phone. I am nearly blind with a Low vision condition. My Geek Squad insurance policy is current. This experience occurred at Best Buy on North 10th St., McAllen, TX. 78504 PROS: i assumed after the Geek Sqad in store visit that I was passed off to Bryan (or is it Brian) because of his skill sets. No5 only is he knowledgeable on the product, but he wants you to also be knowledgeable. Many of us older customers are afraid to buy new technology, afraid we can't grasp it, but when you hire gentlemen like Brian, I want to progress. This is great for Best Buy. Many young professionals today lack empathy and patience. This is what I was thinking and feeling as i was leaving the store. I left feeling better than I came in. I was better informed and confidebtbI could adjust to the changes on my device. You, Brian, have really sharp, polite, and knowledgeable skills that will serve you throughout your life, in any profession you serve in. Your skills are inherent in who you are as a person. We try and teach these skill sets, but you either do or dont have them. lear where evervyou go through line You think before you act, Immediately, I was calmed by your attentive and empathetic nature. As you work and solve problems you teach. That's your patience. Youre not in a rush to move on. You solve the problem and I go away feeling more knoledgeble, and less ofraid of new technology. I know I can return for help. Please let it be you! You are great at what you do in Geek Squd, and I hate to see you ever leave, but that's not reality. I wanted to make sure someone other then my husband and I can see your value.

You are an ASSET to Best Buy now, and to whomever as you make choices in your life. Thank upu for your help. CONS: Best Buy, anyone buying your $180 Service package should get a dedicated customer wait-line and a dedicated technician/rep for Geek Squad services. That doesn't mean s/he sits around when there isn't a customer on line, but that designated staff member should be aware when a line is forming and get there asap. Your Geek Squad techs are what keep customers returning to buy. Don't short change them. Always have 2 or more technicians behind the service dek. Despite my grief with your staffing issues: BRYAN is a top-notch knowledgeable ASSET to...

On Thursday night, my phone was not charging. By Friday, early morning, it was gone. Dead. Panic set in. I thought about where I would go, and then it came to me: Geek Squad! I was in the store shortly after 10 am with both my dead phone and an old phone. I was hoping someone could help me get by with my old phone until I could figure out my next step. I had not made an appointment, waiter waited, but not for very long When my turn was up, I was assisted by a Customer Service Member of the Geek Squad. He is one of my heroes from the fateful Friday that my phone died, and his name is Juan. As I explained to him what had happened to my phone, he then shared that they were not able to work on android phones. He said he would try to help me as best he could. He made good on his word and was able to assist me in getting my old phone working again so that I would not be completely out of touch with my friends and family---most especially my Mom. She worries when she doesn't hear from me at our regularly scheduled exchanges. As Juan helped me, I had the opportunity to observe his fellow Geek Squad members assist customers. I was impressed with their knowledge, expertise, professionalism, and consistent, attentive, courteous customer care. True picture of teamwork! Juan was able to get my old phone in working order, but he did more that day other than just getting my phone working. His knowledge, expertise and confidence have me peace of mind. He also had several practical, excellent suggestions for my consideration with regard to both phone warranty and the latest phones available. Juan helped me through a very stressful period of time, and, in the end,there was no charge. I was not expecting that. After coming through this experience, I will say this: I have always been a Best Buy customer, but I will now make it a practice to check this store (and Best Buy online) first for products that I am looking for before purchasing them online or from a competitor. Customer service makes all the difference. Juan and the Geek Squad crew are prime examples of customer service excellence!...

If you're ordering something online from Best Buy store on North 10th St. and it says that it will be ready for pickup within an hour, don't believe it. In fact, it may not even be ready that same day.

I ordered a surround sound system online around 3:30 pm because it said it would be ready in an hour. I drove to the Best Buy (35 minute drive from my home) and arrived at 7:30 pm, thinking it should be ready by now, it's been four hours. I stood in the long "Online Orders" line for about 30 minutes only to be told that my order was not ready.

A rude/entitled young lady from the geek squad looked at my order and said it's not ready and that she could not do anything for me. I said it's been four hours, not to mention you close in an hour so do you know if you'll have it ready by closing time? She specifically said that she couldn't guarantee a time. I said ok can I go get it myself to save everyone's time and she said she couldn't allow that.

She didn't leave me much of any options because she couldn't even guarantee that it would be ready by closing time so I walked to the audio system section and purchased the identical surround sound system. The young lady could have spent 5 minutes doing what I did or allowed me to grab it and the outcome would have been great.

I understand that it's holiday season so orders may take longer than the advertised 1 hour but not having the order ready that same day is annoying and unacceptable. If you say you're going to have it ready for pickup in an hour, please do so because everyone's time is precious. Additionally, it seems employees need some training on better customer service. There's no need to be rude about an already frustrating situation. I was even trying to help by going and getting it.

I definitely wouldn't recommend purchasing anything online from this store... you never know...