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Posts

EmmaEmma

I’ve shopped at Luka a few times now and I’ve always been pleased with my experience as a customer. However, today’s visit was very disappointing with the customer service I received. I walked in and couldn’t find an employee who was actively working the sales floor, I had to ask the young lady who was leaning against the display if she worked here (it was hard to tell from how disengaged she was). I also had to ask her about the KS promotion, she didn’t know there was a promotion running for Memorial Day Weekend and had to ask someone up front if this was accurate and if they’d honor it - they said yes. (As Kendra Scott being one of the biggest lines offered at Luka, it’s hard to believe a promotion like this wasn’t known by employees and especially it being after 1PM on a Sunday! *Promotion started Saturday. After me asking is when I heard them starting to tell customers who were around the KS area about the sale). I followed up with asking if they would be able to look up a product that I was interested in buying, but very short and rudely she said “everything we have is on display.” As a customer, I feel the right approach could have been more helpful and at least heard me out of what I was looking for, instead of immediately dismissing me. Then it came down to checkout, I gave her my phone number and she claimed she couldn’t find my account, I told her I shopped here before and she gave a very confused and odd face, which was just adding to the bad experience. I then asked the cashier what the return policy was and very unnecessarily aggressive and rude states that “we don’t give cash back”. Again, I’m not upset at the policy, I’m upset at the tone and delivery of the communication. I almost wanted to respond to her by saying “thanks, it was just a question.” Instead I said “good to know.” Then she fails to give me my receipt, I had to ask for it and she was like “didn’t I just give it to you?”(Again, rude.) I’m like “no, you asked me to sign a copy.” And then to top off this whole experience the packaging that was given to me!!! I spent near $100 just to receive two boxes that came banged up with creases and dents. As mentioned in the beginning, this isn’t the usual experience I have at this location, I do really like this place, but something like this does have a negative effect on future visits.

Jessica SheaJessica Shea

I’m not really a reviews person on google- but after seeing the average for this shop (& some of the other reviews🙄), as a small business owner myself I wanted to share my experience. I don’t live in Texas and I’ve never even heard of this shop. I actually live across the country and found it by chance in a google search for small boutiques/gift shops that carry Brumate. I’m a crazy tumbler/cup girl and missed the launch for one I really wanted. It’s sold out everywhere and literally being sold on eBay for as much as $200 per usual. But I happened to find one here at retail price & was probably way too excited. Anyway, initially I thought it had to be a scam or a knock off- this thing is impossible to find, but the site looked totally legitimate and normal so I placed my order. This was on the 6th, it was supposed to arrive on the 12th. It ended up coming yesterday on the 9th, three days early on the east coast! It was packed so nicely and SAFE (which I appreciate) and was REAL lol, exactly what I had been wanting. I’m so glad I found this place, it will def be one of my go tos for tumblers in the future. THANK YOU for a fabulous experience and making my day:)

Ric TamezRic Tamez

“My wife and I recently visited the new Luka location in north McAllen, and we absolutely loved it. The store offers an impressive array of products that cater to both men and women. For men, there's a wide selection of great items, including Turtle Box Speakers, various Yeti products like ice chests, and grooming essentials such as men's oil and beard lotions. My personal favorite find was the cinnamon-flavored popcorn from Poppy - it was amazing! The Zorro Pecans were a hit as well. Meanwhile, my wife fell in love with the purse selection and ended up purchasing a Consuela purse and wallet. The store's beautiful displays showcase a variety of gift ideas for both men and women, making it a fantastic shopping destination."

Reviews of Luka Life + Style

3.9

(39)

2.0

1y

I’ve shopped at Luka a few times now and I’ve always been pleased with my experience as a customer. However, today’s visit was very disappointing with the customer service I received. I walked in and couldn’t find an employee who was actively working the sales floor, I had to ask the young lady who was leaning against the display if she worked here (it was hard to tell from how disengaged she was). I also had to ask her about the KS promotion, she didn’t know there was a promotion running for Memorial Day Weekend and had to ask someone up front if this was accurate and if they’d honor it - they said yes. (As Kendra Scott being one of the biggest lines offered at Luka, it’s hard to believe a promotion like this wasn’t known by employees and especially it being after 1PM on a Sunday! *Promotion started Saturday. After me asking is when I heard them starting to tell customers who were around the KS area about the sale). I followed up with asking if they would be able to look up a product that I was interested in buying, but very short and rudely she said “everything we have is on display.” As a customer, I feel the right approach could have been more helpful and at least heard me out of what I was looking for, instead of immediately dismissing me. Then it came down to checkout, I gave her my phone number and she claimed she couldn’t find my account, I told her I shopped here before and she gave a very confused and odd face, which was just adding to the bad experience. I then asked the cashier what the return policy was and very unnecessarily aggressive and rude states that “we don’t give cash back”. Again, I’m not upset at the policy, I’m upset at the tone and delivery of the communication. I almost wanted to respond to her by saying “thanks, it was just a question.” Instead I said “good to know.” Then she fails to give me my receipt, I had to ask for it and she was like “didn’t I just give it to you?”(Again, rude.) I’m like “no, you asked me to sign a copy.” And then to top off this whole experience the packaging that was given to me!!! I spent near $100 just to receive two boxes that came banged up with creases and dents. As mentioned in the beginning, this isn’t the usual experience I have at this location, I do really like this place, but something like this does have a negative effect on...