Mattress Firm McHenry — Hotel in McHenry

Super disappointed!! Sue was the original sales person and she was fine. It was a very pushy sale but that was expected. We got the bed and realized immediately that it seemed small for a king. The sheets fit loosely, the bed seems more crowded & it didn't fit correctly on the base. Checked the tags and measured the bed and they don't match. Called Mike Jay and he agreed this didn't seem right. He asked for pictures of the measurements and we came in to the store to show them and he said he would be calling corporate to find out. We get a call back saying that all of Mattress Firms beds run small. We say we want to return the bed and he says we can do so and he will waive all fees (after much arguing). We waited 2 days to decide what we want to do and decided on the return and now he is saying there will be a $100 fee. Why should we pay for absolutely nothing? We were not told in the beginning that we were purchasing a smaller bed. Mike told us we got "such a great deal that they were losing money" but now we are supposed to lose money because they can't correct their problem?? We will never buy from Mattress Firm again. We feel lied to and disregarded and we certainly did not get what...

When I showed up at the store I had already applied online for the progressive leasing program. I was greeted by a guy named Mike Jay and I explained to him my budget, approval amount and what I was looking for. I have had back issues for many years and suffer from poor circulation as well due to chronic anemia. He took me through several options and explained to me the pros and cons of each while still being respectful to my budget. I ended up getting and amazing mattress that DID fit within my budget. I truly appreciate that he was so thorough and explained all the benefits of each bed and how the new technology really does make a difference especially when medical issues are involved. I would recommend the store to anybody. The salesman Mike was super helpful and super knowledgeable. I especially appreciated that he did not try to sell me something that was beyond my price range and would have caused a financial strain as so many...

Just like car dealerships, mattress stores also create fake Gmail accounts to boost the ratings. They bank on people not looking behind the reviewer and seeing how many reviews they’ve left for other locations which in turn gives credibility to the reviewer. This location as well as American Mattress are actually probably some of the worst stores in McHenry. Just like car dealerships, the sales reps are sneaky and conniving. They don’t have to be truthful with you. If the store was truly five stars, people would be coming from all over the world. I had recently visited American mattress and that was a nightmare. I thought this place might be a little bit better and I have to admit, it was but still, a lot of pressure. Now, thinking of going the mattress and a box way. It just sucks that car salesman and mattress salesman seem to think that pressuring people is the way to go and it’s just a...