Truist — Local services in Mebane

The people running this bank don't know their head from their tail. After my father passed I had to fight with them to deposit his life insurance check. The lady literally treated me like I was trying to commit fraud. Told me The check was written wrong. That was needed more information on it. When in reality she didn't know what she was talking about and it wasn't until I fought with her enough that she called another bank and they told her to deposit it.

Today I go in there to sign over vehicle titles from my father who passed. I just needed the titles notarized. I had litters of administration saying I am allowed to do this. The bank refused said they might end up in court. I don't know how every notary can end you up in court if somebody claims it's not true. But considering I have a court notarized letter saying I am allowed to do this, it shouldn't be a big problem. But of course it was again because they don't want to do their job. They literally told me to go somewhere and pay for it instead of the bank doing the service they're supposed to...

I was part of the unfortunate troupe that was spun off after the Suntrust-BB&T merger. I needed a copy of my February 2019 and 2020 checking account statements, which I no longer have online access to, for a loan application and I didn't have time for Customer Service to mail them to me. I went to the Mebane branch, which is now the closest Suntrust to me in Hillsborough, Tiffany printed them for me and had them ready in 45 minutes! Saved me a lot of time and frustration! Thank you Tiffany! Much...

Not sure Truist worked well with the merging of BB&T plus SunTrust. This branch seemed over whelmed and NOT capable of smoothly helping customers. I'm NOT a SunTrust customer but an old BB&T. This branch seemed lacking in knowledgeable people or even tellers. I saw tons of CSSRs tho, but NONE seemed to offer help to the tellers and the line was 6 deep in the branch. Is it SunTrust or Truist fault, who knows, but I hope they...