Ashley Outlet — Local services in Memphis

Unfortunately, doing business with Ashley furniture is a hit and miss proposition. I have used them in the past, but only to purchase items available in the warehouse for delivery within one week. However, on 3-21-2020, I purchased a living room sectional and coffee/end table set. One piece of the sectional was not available in a local warehouse and had to be ordered. I accepted their earliest delivery date of 4-11-2020, and I accepted their purchase agreement that allowed them to bill me the full amount for the furniture, including a substantial delivery fee, on 3-21-2020 AND a 10% cancellation fee even if they could not deliver on the estimated date. Beginning on 4-7-2020 I began receiving confirmation emails for the delivery date as well as automated text messages and phone calls all requiring I confirm the delivery date of 4-7-2020. I even received a text stating the delivery would occur between 7:15 am and 10:15 am on 4-11-2020. Then the afternoon of 4-10-2020 while on a conference call while working from home, I received a call I could not take from Adrian McKinney, an Open Order Management Agent for Dufresne Spencer Group (DSG), Ashley's parent. Parent is the operative term, because it is important to remember when doing business with Ashley or ANY DSG holding, you are doing business with DSG. Adrian with DSG left a voicemail and sent an email notifying me that DSG need to reschedule my delivery and to please call him. When calling the ONE phone number DSG and their children provide to their hapless victims, one must show infinite patience with their computer system that while insisting you push a button to proceed, is apparently unable to RECOGNIZE the touch tone of any button you push on your phone 97% of the time, but if you can get to the second menu and push 5 until your finger bleeds, you can get placed in a hold queue from which the only escape is hanging up. I emailed Adrian back at his "DO NOT REPLY" email address at DSG of amckinney@dsghome.com, because no other email contact information was provided, only the aforementioned concern DSG has for it's customer's whose money they have already secured for some future product. I received no reply email or additional phone calls from Adrian, my furniture was not delivered, but at 9:24 am I received a text message claiming my furnishings were ready for scheduling and my new earliest delivery date is 4-23-2020, a full 12 days after my original date. DSG doesn't even acknowledge in their text that they are RESCHEDULING without my consent and are pushing me back behind all of their other deliveries for the next 12 days. At DSG their customer service focus is apparently on minimizing the number of customers they screw over without apology. They did acknowledge they have my items in their local warehouse too, they just can't delivery anything to me now due to a "lack of delivery workers". Lowe's has made two deliveries and Royal furniture one in the past 10 days with the most recent delivery being 4-10-2020. I hope the details of my experience with Ashley and DSG in general help readers understand why in my opinion DSG's business practices make them not worth the risk of doing business with at all, there are far better options close enough on...

I will not refer this store to anyone else. I refered my nieghbor and her experience was just a bad as mine. I purchased a Kichen Island as is from the Ashley Outlet Store. I know it had some defects and I was ok with that. The first delivery date was canceled the evening before delivery. I did not get a call it was in my text message on my phone and I did not see it until I had been at home and was wondering why my delivery did not come all day. I reschedule the delivery and this time it had extra damage on the bottom like someone tried to pick it up with a forklift and took a chunk of would out. I refuse the delivery and went back to the store as advised on phone call to Ashley customer service. The store told my it was as is. I said I know but the damage was made from moving from store to warehouse to my house somewhere in between. On the phone call to AShley customer service they said I should have completed a walk around furniture form to disclose defects. This process was not completed during purchase and they could not find it in my file which they searched. The store manager told me we have another one in the store but you will have to pay two hundred more dollars for that one. I refused to pay extra and they canceled my account and gave me my money back. The part that really upset me was that I purchased the bars stools with cash at the store and the Island on an account. They told me they could not take the barstools back because I bought them at clearance and as is also. Now I have two barstools that don't match anything in my house and not Island. Please do not go to this store they are the worse people to deal with from delivery to customer service. My neighbor went the same week and purchased a mattress and an Island to her experience was just as bad. The first delivery they brought the Island with one bar stool and no mattress. I have even tried to reach out to upper management/ corporate and there is not number and I keep getting derailed. Please choose your furniture store carefully because they are not professional. I had a cousin who I recommended and I had to tell her stop no do not go. Purchase at your own...

My wife went to this location earlier in the day to find some furniture. She came across a couch/loveseat set that was missing a cushion, but it good shape and marked down for a good price. The store rep and at least one other worked with her to find the serial number so my wife could order the missing cushion if she decided she wanted the couch/loveseat combo. My wife came home and told me about the deal. We went back to the location to make the purchase, because they wouldn’t let my wife pay over the phone. When we arrived, we looked around for close to 40 minutes while the store rep prepared the purchase for us and researched the cost of some other items. When we went to check out, the bookshelf we wanted was “not in the inventory” and “couldn’t be added by anyone in the store”, so we “couldn’t buy it”. Next the store rep rang up the couch combo. After about 10 minutes, she told me that the couch had already been purchased and she couldn’t sell it to me. My wife asked where the manager was and she told my wife that he was gone, and hadn’t been in for a while. The store employees were unsure as to when the manager would come back. This was an overall ridiculous experience and I don’t recommend this store. The employee- Selina- who helped us was kind and seemed to want to take care of us, but was mostly unable too. She called us later and told us she had a brand new couch of the same design coming in at the end of the month and we could buy it for the same price as previously promised. We currently have no living room furniture (no where to sit) so we agreed. Prayerfully this works out for us…feel like we...