Sound Waves, Inc. — Local services in Memphis

Backstory; had a Kenwood multimedia system put in my Morher’s Ford Escape a few years back by a local Big Box Store, that included a auxiliary cable for playing up your iPod. She never used it beyond the satellite radio feature, but we just assumed that it worked. Fast forward a few years, I now had the car and wanted to use this feature and when I connected my iPod via the cable, no sound. The system would register that I had connected the iPod, it showed the song track, the artist etc. but no sound. So I tried using other iPods, USB cords and messed with the system menu, nothing. Went back to the Big Box Store, they wouldn’t even look at it because they said I had to have proof that they install it. I told them that I knew that they had, because I was the one who purchased the gift card which enabled my mother to come and get it as a present. But they still wouldn’t even try to troubleshoot it. So I just cancelled my SiriusXM but still needed tunes, so back to trying to figure out why my iPod will “play” but without sound. Someone suggested going to Sound Waves because they worked on Kenwood. This is where I meet Buddy, Buddy is my new best friend! I explained to him what was happening he didn’t ask any questions such as “are you sure the volumes up?” He just came out to the Escape, went into the audio setting and explained to me that it needed to be on AV2 and not iPod, because the old way these systems use to be installed you had a auxiliary cable with two connections. I know this probably seemed like the king of all cake walks, giving his Audio Master troubleshooting skills, but it ment a lot to me that he fixed it and didn’t make me feel like “geez lady you couldn’t figure this out?”. So go see Buddy at Sound Waves on HWY 64. I have my...

I called there first because I had an electronic issue with my vehicle. The gentleman who answered the phone and asked me what I was trying to do and I explained to him the situation. Not only did he offer me a better deal for the same price but also was very helpful and informative. Later that day, I continued to have the same electronic issue with my car so I went to Sound Waves off of 64. The gentleman I had spoken with earlier was helping another customer while assisting his coworker with his customer and answering the phone with prompt and excellent customer service. He asked me to give him a second and he would be right with me. I waited about 5 minutes and checked on my car to see if my electronic issue had cleared up and it had not. When I went back in, the gentleman excused himself from his customer real quick to see what I needed assistance with. I told him who I was and what issue I was having with my vehicle. He offered to take a look and assist me. This gentleman took time out of his busy schedule to not only HELP me but RESOLVE the issue with my vehicle as well. He is a dedicated, honest, customer oriented, and multitasking gentleman! I really appreciate him helping me out because I was very stressed and frustrated with my vehicle. I was so impressed with his customer service skills that not only did I comment him, but my friend did who I was on the phone with as well. I asked the gentleman if he was the manager because his knowledge base, friendliness, and professionalism shined so bright! This man will always have my business and I will refer all my friends to him with audio, stereo needs. Thank you so...

I brought in speakers, amps, wiring, and a sub box I wanted installed. When I showed the sales rep what I wanted to have installed he said no problem. There was a loom of 100ft of speaker wire that I wanted to run new wiring to all 4 door speakers and 4way amp. This was the main reason I did not want to install myself... I didn’t want to run the wiring. The day I picked up my truck they had cut off all of the harnesses and tapped OEM wiring harness at speakers which was exactly why I brought 100ft of speaker wire... so that they wouldn’t cut oem wiring. They also marked up the price another $300 in misc. parts after i went to pick the truck up after installation. I also had to uninstall the sub box because mounting hardware was left out... this took around 2 hours partially because they didn’t return the hardware to me and I had to come back into the store and also because I had to line it up.

Two things that disappointed me: -bait and switch by salesman raising price when I picked up the truck. -lazy and rushed install by installer leaving out hardware and splicing oem speaker harnesses.

If I had to do it over again I would get in writing exactly what I want to have done rather than assuming that because I provided speaker wire they would use it. I had no idea they were cutting stock harnesses until after it was...