True Value Hardware — Local services in Mercer Island

I was a loyal customer buying small things here and there, until my car battery went dead and I came there to buy one of those battery chargers that help jump-start. They recommended to buy a wrong one, the kind which requires to take off the battery and charge it at home overnight. Now, I am not exactly a handywoman... I mean, don't get me wrong, I do know how to open the hood, but do I look like someone who owns a wrench?

I brought it back unused. The manager refused to take it back, rather unapologetically. I just left the gadget on the manager's desk as a small token of appreciation of his wonderful customer service and left, with the idea of not coming again. You can't beat the convenience of a local hardware store though, so a month later I talked to the owner, she did refund the money and here I am upgrading this review to 4 stars.

The morale: if you have a return, just go to the onwer, she is reasonable and in store most...

Lived on Mercer Island as a renter for the better part of a decade and this was always my go-to hardware store. The most important feature of the store is the staff, they have always been helpful to me, and I pretty much always need help finding something. Without asking its easy to end up wandering the aisles looking for what you want and that takes time.

It's small for a hardware store but seems to cover most all needs even if there isn't the exact brand you were looking for. I tend to do a lot of DIY crafting so I asked for a fair number of odd objects over the years and always came away with something that worked.

Unique quirk of the store is the ultra-mellow store dog who greets everyone to come through. I don't think I've ever been licked as some other reviewer said, but I like dogs and this one is the most mellow dog you will ever, ever see. Its a positive as far as...

I went today to pickup an online order. I was hoping I could do curbside pickup. That was not available. I went into the store and waited in line at the front register. They did have places marked that were 6 ft apart. All of the customers were wearing masks and trying to be careful. None of the employees had masks, and they were frequently getting close to talk about the orders. Things seem disorganized. It made me mad that the staff did not seem to care about protecting health. Even if you feel that the measures aren't going to make a difference, at this point this is how you express that you care. I felt they didn't. I won't...