Office Depot — Local services in Meridian Charter Township

I had 50 specialized, foil embossed, heavy stock certificates that I needed printing on one side, on 37 of them, from a file I had ready to go. I cannot get more blanks and they are for a high profile event 3 days from today. They ruined 2 by selecting the wrong paper weight. Then they ran a blank to make sure the certificates were oriented correctly. They were not. So she ran another to get it right. She took the stack of blank certificates and I asked her to run ONLY ONE to ensure they were oriented properly as she seemed to not be sure on how to load the tray properly. She ran the whole stack, walked away..and then I heard her loudly exclaim, "Oh, NO!" They were all upside down (180° out). She put them in the tray wrong...all of them. She tried to insult my intelligence by saying it was a machine error. For one-sided printing, the copier will not rotate the paper. She loaded it wrong. At first, she was blase about it. Sorry...not sorry..not her fault. Sh*t happens. Then her supervisor came over. The supervisor said there was nothing they could do but did pay me for the cost of the specialized certificates, offered to run them on glossy stock (but they would not have the foil or the marble background, and, they would be a little blurry. Great. She said that is all they were allowed to do but, at least I could have something to hand out while I waited 4 weeks to get more special certificates...then I could have them printed and mail them to the recipients. Great. No consideration for that costing me $100 in shipping. With the 11 certificates they did not mess up, I asked to have them printed at no charge...and 2 more came out printed wrong (this time it was because of a paper jam). The inept employee did not review the job and I discovered the error. I now began to feel as I was being treated as a disgruntled customer with no basis for being upset. Their mission was to just dismiss me and get me out of the store so they could sweep the situation under the rug. Then, when I went to get my flash drive, the supervisor and inept employee were laughing about the situation. Really? Glad they find their blatant ineptitude and unacceptable customer service, so humorous. For a business that wants your business for printing...I advise...

On Sunday, October 19th, 2014, I walked in at 3pm. No welcome or employee in Copymax store. I was looking for resume or brochure paper to print out a resume with a matte touch. All that was on the shelves was stationary. Finally after 3 minutes of trying to look for an employee, one came out from the back. No hello or apology, but he clearly saw me. I approached the guy and asked if he had any resume paper I could look at. He pointed to the booklet on the desk. I sat down and browsed while he walked to the back again. It took me about a minute to decide which papers I wanted to print my resume on. During that time, three other guests were waiting at the front. When the employee decided to come back out, he approached the first guest in line. She told him she believed that I was first in line. He replied, "Oh, she's just looking at paper." The lady then replied back while looking at me, "OH, so she's JUST looking at paper." He then said, "Well you know what I mean." I gave him the benefit of the doubt by waiting for him to approach me with help, but he continued with her transaction. I figured maybe when he was done helping her that he would realize that I was still sitting there in anticipation for help. Mind you this whole time, I was with my head up and glancing his way. Five minutes later, no apology or I will be with you in just a moment. After that, I decided to walk out. The employee made it obvious that he didn't want to be there so customers didn't need to be. Clearly this employee wasn't trained on customer service. I usually give people the benefit of the doubt because everyone has bad days, but this guy was JUST completely lost as to how to treat his guests. It needs to be made clear to him that customers are important as they are the ones paying his paycheck for him. Ignoring your guests is absolutely horrible customer service. I will be going to Staples to get my 250 copies for Career Expo. Good job losing...

I did NOT receive a tracking number for my package. I called on my package on memorial day and was told it would be delivered by postal services the following day due to the holiday. The following day arrived and no package. I called and the rep. said it was delivered on memorial day. I asked her who delivered it and she said DTS. Who is DTS and why was I told the postal service would deliver my package? Secondly, I was told it was signed for. My clubhouse is closed due to the pandemic so who signed for my package? I was home ALL DAY memorial day and there were NO deliveries! I want an investigation. I deserve to know if there is something going on in my area with packages...or perhaps with your "DTS" delivery company. Why would it not go through to USPS or UPS..etc

Update: I received an email that stated I was refunded. Thank you for my refund but I want to know who took my package. I was told an investigation would be started and I would be informed but that hasn't happened. I have 2 other orders on the way and I don't want the same...