LOFT Outlet — Local services in Merrimack

My wife was just injured in the Merrimack Loft outlet from a falling sign inside the store. Accidents happen, but the reaction from the staff was absolutely atrocious. First an employee came by to pick up the sign and didn’t even stop to ask if she was ok or to offer apologies. Then after asking to speak to a manager, she had to wait nearly 20 minutes to talk to someone. The manager finally came by and offered an ice pack, but no sense of concern or apology. She didn’t fill out any paperwork, she didn’t offer to bring in any medical care (mall services or anything), and she didn’t even consider that the employee that ignored her should be addressed. Just “sorry for that happening, have...

I visited this store today and was very taken aback at the fact that of the six employees standing around, not one of them greeted me, asked me if I needed help or wished me a good afternoon as I walked out...not one single word was uttered to me...a paying customer. I will never shop there again! Basic customer service skills need to be part of the training if you are choosing to work in retail. Also, in my opinion, it’s basic human decency to say hello to someone when they enter your place of employment. I’m only giving one star because it’s a requirement in order to enter a review. For the horrendous service, or should I say lack there of, I would give a no...

Just went to return a few of my wife’s tops that didn’t work out. On my day off. Tags and receipt… manager 1000% thought I stole the clothes. Was being very difficult. Told her I just wanted it back to the card. She said “I only have one option and you need to have the card”. Called my wife and asked if she wanted the store credit then her tone changed completely when I pointed out we paid half in cash and half in the card. All a sudden she had “other options”. What a joke. Never been so blatantly profiled before. Skip this store....