Artistic Dragon Jewelry — Local services in Mesa

This shop has no integrity but has plenty of terrible attitude after they have damaged my property.

I was in town visiting, and went in for a simple battery change for a watch I had since high school. 15 mins later I went up to check on it and found out they had cracked the screen. "It happens to older watches and it's not worth much these days anyway, it's not worth fixing" said the guy who broke it.

After a brief conversation, the guy took some pictures of the watch and told me that he'll find a similar replacement to compensate me before my next visit to the area which is in a few weeks.

When I went back to the store a few weeks later he brought out from his office a bin of unwanted watches and picked out 3 for me to choose from. None of them were matching my watch's function or style (mine was a digital watch with chain links, I wasn't asking for named brands), and what's more insulting is that none of the analog were functioning properly.

When I confronted him, he said "just take it" trying to get rid of me and went back to hiding behind his watch station.

The monetary amount of the watch does not justify me calling the cops on him nor filing complaints with the consumer protection affair, but I want this story to be known.

-The incident happened in Q1 2023, not 4 to 5 years ago. I don't like leaving negative reviews, especially to local shops so it took me some time to decide to post this review. Partially I was hoping that they would reach out to make things right but they never did. -Telling customers their item holds no value and have them pick out a watch from a scrap bin as compensation is not putting in efforts to make things right, and neither was it respectful to shush your customers...

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