La-Z-Boy Metairie — Local services in Metairie

In store experience was good, the salespeople were friendly and informative about each couch I looked at. It was easy to make a decision and they were knowledgable about the different options for each couch, so I knew I'd be satisfied with my choice. La-z-boy is a reputable company with quality furniture. I'm satisfied with the couch, it looks and feels great and the sleeper with upgraded air mattress is perfect for guests in my one-bedroom condo.

After purchase experience was TERRIBLE. After waiting the standard 6-8 weeks, I had to follow up to see why I hadn't been contacted for a delivery date. I was told they had "been trying to call me" but had a wrong phone number. Ok, fine, no biggie, I gave them the correct number and they said they would call the warehouse and get back to me. Long story short, my couch wasn't delivered for another six weeks, I had to call on a weekly basis to get information and EVERY time I called, not even exaggerating here, they had my cell phone wrong and "had been trying to contact me". I had to call twice on delivery day and, big surprise, they still didn't have the right number either time I called. I was 5 minutes away from driving to the store to physically watch them call the delivery truck when the dude finally called. (it should be noted that my phone number never changed during this entire exchange, they had it wrong from the very beginning)

it should also be noted only one beer was consumed prior to this...

Exceptional Service by Adam and Quality Products!!! 💯💯💯

My husband, Dr. Jack Ward, and I had the pleasure of visiting your La-Z-Boy Metairie store recently to purchase two fully leather, automatic reclining chairs in a rich chocolate color, and we couldn't be more delighted with the experience. From the moment we walked in, we were greeted by Adam and Joshua with warmth and professionalism that set the tone for our entire visit.

Our sincere thanks go to the knowledgeable and attentive Adam, who guided us through the selection process, offering solid advice and ensuring that we found the perfect chairs to suit our needs. His expertise and patience made the decision-making process smooth and enjoyable.

The quality of the chairs is exceptional, and we are thoroughly impressed with the craftsmanship and attention to detail. They will add a touch of luxury and comfort to our apartment home, and we couldn't be happier with our purchase.

It's clear that your team takes pride in providing top-notch customer care and offering high-quality products. We will certainly be recommending your store to friends, family and patients, and we look forward to returning for any future furniture needs.

Thank you once again for a wonderful experience!

Warm regards, Karen M. Pendleton, M.D....

AVOID! Horrible service practices!

Purchased a chair from this location on 6/17/2023. It was a very painless transaction, we paid in full and was told that the delivery would take 12-16 weeks; so, we were pleasantly surprised when we learned that we were receiving the chair on week 9. That is where the positive experience ended. The chair was delivered broken, on a Friday, when their service department is closed. I called and left a detailed message, but did not receive a call back on Monday - when the department reopened. I called on Tuesday and was told that I would receive a call the following week to set up a service date. I had not received a call by the following Wednesday, so I called back. I was told that the service guy was on the delivery truck this week and would not be available to service until next week. So here I am at week 3 of having a broken chair and no date set for a repair. I would have preferred to have the chair delivered at week 12 in working condition, over a delivery of a broken chair that is just taking room up in my living room for 3...