GameStop — Local services in Metairie

tldr: Cashier tried to upsell me way too many times, rang up a protection plan on my purchase without my permission, and yelled a rude and snarky comment after me as I was leaving about how I wasn't supporting "small businesses" such as GameStop AFTER I had just made a purchase.

Checking out was a horrendous experience. The cashier first asked what my phone number was for the rewards program. I said I was not a member. He asked if I wanted to sign up. I said no. He asked again if I wanted to give him my phone number just in case I have an account. I know for certain I did not have one. He then rang up the game I was purchasing and added the protection plan without asking me first if I wanted it and said, "so this is what it'll look like with the protection plan." I felt that this was a predatory move as customers may not know that they can deny the protection plan as it was not offered per se, but inserted directly into the purchase. I became frustrated with the cashier at this point and said "I just want to buy the game, I don't want to be upsold." The cashier then asked if I would like to purchase a paid GameStop membership for $15. I replied no once again, more sternly this time. Then finally after completing the transaction, the cashier yelled something directly to me as I left the counter along the lines of "and this is why some of our local GameStops have closed, because people aren't showing support for small businesses like us." (I would like to emphasize here that this is not a direct quote, but the essence and content of what he said is represented. I do not remember the specific terms used besides the specific assertion that GameStop is a "small business") I was disgusted with this comment as it felt accusatory, rude, and uncalled for. Not to mention is it wholly inaccurate as GameStop is by no means a "small business." It is in fact the exact opposite, a sizeable chain. I am unsure how a company with ~4,000+ stores could be considered a small business. Therefore, I think this comment was intended to be emotionally manipulative. Not to mention, I was indeed supporting the business, by purchasing the item AT ALL. At any point during this transaction I could have cancelled the purchase and just went to a larger retailer (Target, Walmart, Amazon, etc.) and bought the game with significantly less hassle. Albeit not for the same price, as I was buying used, but I wish I would have just spent the extra money because the experience of purchasing this game at this GameStop location left me so disgusted and made me feel harassed and so uncomfortable in general that I can guarantee I will not be returning to this location, if GameStop at all,...

I pre ordered WWE2k22 Deluxe edition at this location everyone knows when you pre order a game at any gamestop they have to keep the game atleast 1 week after release before they are allowed to sell it i get my copy a couple days after release i realize its the standard with taker code and steel book but its not deluxe i had to call and thank god for Josh he was the only one at this location who had any brains and understanding Claire is the one who gave the wrong copy and the manager up there didnt care treated it like it was fine and it wasnt fine I would have been out between 40 to 60 bucks besides that all what comes with the game is worth more than what i would have lost but finally got it handled today again thanks to Josh i got a code for the Deluxe edition but rest assured i will no longer shop at...

I have been a Gamestop pro member customer since 2013. I have purchased over 3 systems and several games. I'm extremely upset with my recent purchases and experience in this store. If I could give them no stars I would. Once a system has left the store or opened you will only receive a store credit for much less. ( even if you have the receipt within 7 days and even if you purchased a warranty). The first time I purchased the PS5 bundle for $1000 the second time the bundle was fir $844 box was ripped up and they refused to replace it. I would advise others to just purchase from Wal-Mart the staff is more knowledgeable, customer service was better and they actually...