Merle Norman Beauty Studio — Local services in Metuchen

Dear Priscilla,

I want to express my right to share an honest review regarding the service we have received. I always ensure my reviews are respectful and fair, and I only provide feedback based on real experiences.

My daughter started your acne treatment program on December 28, 2024. Today is February 14, 2025, and in this time, she has had only three visits to your office, despite your initial statement that she needed appointments every two weeks. Her last visit was on January 24, 2025, and the next scheduled appointment was for February 22, 2025. However, you canceled this appointment, stating you would be out of the country. This means she will go an entire month without treatment.

Additionally, I contacted you two days ago because my daughter had run out of her acne treatment products. So far, she has only received six bottles of basic acne products, with each bottle costing no more than $30—bringing the total value to approximately $180, certainly not the $300 you claimed. You never disclosed that the $1,900 cost of the 90-day acne program would only cover one month of supplies, requiring additional purchases after that. This lack of transparency is concerning.

Furthermore, when my daughter followed the daily routine instructions you provided, she noticed that a listed product was missing. When she asked about it, you admitted it was a mistake and told her she didn’t actually need it—but if she still wanted it, she would have to purchase it separately. This inconsistency is confusing and unprofessional.

In total, within a month and a half, my daughter has only seen you three times, and now she will go all of February without treatment or supplies. Your office is difficult to reach, and I only get an answering machine when I call. Given these circumstances, I believe I have the right to request a refund, as my daughter has not received even 10% of the treatment promised.

This is not a threat but a necessary step to ensure my daughter's well-being. Your responses and handling of this situation do not make me feel confident or safe in continuing her treatment at your office. I hope you address this matter promptly and fairly.

Sincer Customer updated

I’m very disappointed with my experience at Merle Norman, particularly with Priscilla, the owner. She personally handled my teenage daughter’s acne treatment and recommended the 90-day program, which cost $1,900 upfront. Wanting to support my 17-year-old daughter, who struggles with acne and self-esteem, I trusted her recommendation and paid through Affirm, as she suggested.

My daughter’s first appointment was on December 28, 2024. She received a small product kit, but the bottles were about an ounce each. So far, she has had only three facial treatments, and unfortunately, there has been little follow-up from Priscilla. Every time I reached out, I only received automated responses or texts, making it difficult to get proper guidance.

Recently, when I expressed my concerns, Priscilla’s response was disappointing. Instead of addressing the issues, she unexpectedly canceled my daughter’s upcoming appointment on February 22, 2025, which had been scheduled by her on January 24, 2025, because she is out of country.. She also mentioned that additional acne supplies would require extra payment, even though the treatment was supposed to last 90 days.

I was surprised to learn that a $1,900 program only included enough products for about a month, instead of three months that program last. When I brought this up, the response was not very understanding or helpful. I had expected a more supportive approach, especially given that this treatment was supposed to help my daughter feel more confident about her skin.

Overall, this has been a frustrating and disappointing experience. I requested a refund, but I was told it’s non-refundable. After researching, I found other reviews mentioning similar issues, which is even more disheartening. At this point, I feel let down by how this situation was handled. I hope this feedback helps improve the experience for...

Oh my God. I don’t even know where to start. First of all, Priscilla was immediately welcoming and sweet the second I walked through the door. It almost felt like we had known each other for a long time. She made she I was comfortable before we started and got to work. I’ve had received many facials over my life and none of them really felt like I needed to return again. I am getting married and this was gifted to me by my Godmother so figured I’d try it out. It was the perfect combination of spa and facial, it was truly relaxing, heavenly; I almost fell asleep twice! I did not want to get up. I felt like my skin had taken a huge glass of water it felt so moisturized and good. I will be returning again and recommending anyone who wants a facial to go to her. She did not push anything on me but I did purchase a couple skin care items I am so thrilled to try out. I don’t think my skin has ever felt this good. If you care about your skin, your body, GO TO HER!! I cannot rave about her or this place enough. I cannot...

If you are looking for the real MN experience this is it! This studio is absolutely gorgeous with plenty of space to enjoy all of the great products MN has to offer. The best part is that the owner, Priscilla, is an absolute pleasure. She is so knowledgeable and just makes you feel so welcome and at home-just like all the studios used to be. Parking is abundant and it's very easy to get to off the parkway. Even if you have to travel, it's so worth it! You will enjoy a spacious studio that's dedicated to MN products and not cluttered with only one tiny counter offering dated products. I will be sure to either go in person or direct my on-line purchases to this wonderful business owner and I encourage you to do the same! She is also happy to mail products to you if that's what you prefer. But do go in person if you can, I promise you will be glad...