Ashley Stewart — Local services in Miami Gardens

Horrible customer service!!!! Ashley stewart just lost a long time customer due to disrespectful a manager at the Miami Gardens store.

Went to return an item that was eligible for return however the store manager refused the item and ignored my questions on why they were being so irritational about an item that is from Ashley Stewart. There shouldn't be a difference because I bought it from the online store, especially since the item is carried by the store. I bought 2 of the same item online in different sizes. I exchanged one size for a different color, and then on a different day I decided to return the other. However it seems the clerk that originally did the first exchange must have processed a return for the wrong item, so when I went to return the 2nd item it showed as already returned. Mind you I have the item in hand with the tag on. They refused to take and said I have to contact the online store since that's where I bought it. Like seriously I'm presenting the item with the tag on it. When I questioned what sense it made to have to contact online when I'm there with an eligible return, the manager gave me a "not today response" and turned her back ignoring me. Wow, just wow!!

The item is only $15, and I'll probably just donate it to charity, but now Ashley Stewart has...

I have never been in a clothing store with better customer service! I chose this location to shop for a nice conservative outfit for a wedding. The moment I stepped in I was greeted by Brittany who helped make my entire shopping experience WONDERFUL. I told her what I was looking for in the perfect outfit and that I didn't wanna look beyond my years but still nice and elegant. She helped me search for tops, checked on how I was doing while I was trying them all on, and even switched out sizes for me without any issue. She made sure I was walking out today SASTISFIED with what I had chosen. She was very conversational and even gave me advice on what I should add to make the entire ensemble "pop". Thanks Brittany for such a lovely shopping experience. I haven't been In this store for about 10 years, that was with my mom. So, I actually wasn't expecting to find anything for my self today. I'm glad Brittany was able to help me put together a last minute outfit. And I love how it looks. Kudos that they were having a big 30% off sale at the time too. I will be...

Today. October 1, 2024 at around 12:45 pm, I needed assistance with sizes from the associate on the floor. She was having a casual conversation with the male UPS driver about pay rates and how she was going to apply to work at UPS in Broward where she lives. I put my hand up to get her attention because I didn’t wanna interrupt. She told me to wait. I waited for a little over a minute and got her attention again. She told me to wait again as she finished her casual conversation. I walked past her and the UPS driver and left the store. I will NEVER return to this store. She was extremely unprofessional and rude to an extent and I no longer felt welcome in that...