LA Fitness — Local services in Miami Lakes

My membership began as a family add on to my father’s plan per a promo LA Fitness was running. The promo was misleading as to which type of gyms you can go to. It stated multi state but did not specify that it was only for Signature Clubs (which Miami Gardens is very far from. I say this literally and figuratively). I just moved to the area and the LA Fitness of Miami Gardens is my closest gym. I tried to go and was stopped because the type of membership did not include low level gyms. However we did not come to find that out till the following day. It seems the manager Natalia does not do a good job of training her staff on basic system procedures. She also lacks basic communication skills as well as has poor memory. Natalia called me the following day to explain why I was not able to use their facilities explaining the mentioned above part of only being able to use Signature clubs. We called corporate and got it figured out. I had to pay an upgrade fee, and they would refund 50% of it for the inconvenience. The following day I missed a call from Natalia. I called back to discuss the situation and pay the upgrade fee over the phone. She stated that it was charged to the card on file and even repeated the card back to me. She said I was good to work out at the gym and the matter was essentially taken care of. I should preface by mentioning that is not my card, it is my father’s. I wrote down what she said as well as the ending card numbers. Today, I went to the gym as I have been doing most of the week only to be pulled off a machine and brought to Natalia. Natalia did not have a welcoming demeanor at all. I quickly learned how unfriendly and argumentative she is. She claimed we didn’t speak on the phone a second time. She told me I made up that conversation to myself. She would not let me speak and I had to ask her to please let me speak 3 times because she is incapable of controlling her impulses. She took absolutely no accountability in her mistake that the situation was actually not handled. The money is not the issue, because I paid it on the spot. When I was calling my father to make sure his card wasn’t charged before I paid myself, she turned to her associate and blatantly said “I don’t know what he’s talking about, he doesn’t make sense. He needs tos sign the upgrade” and walked away. I was not done speaking to her, and that is the reason for this review. The issue is the back and forth due to the lack of training, transparency, and the distasteful attitude of Natalia. Although the staff does not seem to be aware of much in the system they are all friendly and nice with the obvious exception of Natalia. A staff can only be as great as their leader and they do not have a worthy nor pleasant person in charge. The gym itself is disorganized due to the equipment all over the floor. However, the gym is surfaced cleaned. I will return because it is the closest gym to me and most convenient with my work schedule. Since Natalia could not find time to complete our conversation, I will be finding the time to reach out to as many corporate managers as possible about her treatment of me. This is my honest review. Spin it however you’d like, Natalia. Or did I also “make up” that...

If you’re thinking of joining this gym, one word DON’T!! The customer service at this location is terrible. I enrolled in their special pricing offer back in October 2022, the gym didn’t come to open until July 2023 (8 months later). So of course like any other frustrated person I cancelled at the ending of March. This is where the cult hold begins. Was told I would see a refund in my account within two weeks (because if it wasn’t bad enough I was charged a first payment, last payment and the annual fee at sign up). Two weeks past I see no refund so I decide to call back. This time another girl answering and advising that I would not get my refund until the gym opened. So like any other frustrated person I waited. Called back in May and they confirmed my membership was cancelled and the gym would open in June. So when I find out the gym has finally opened I call for what has now felt like the 100th time, and the girl proceeds to tell me my membership is active and I need to cancel in person. Furious I go in and I’m helped by Diana which “cancels” my membership but cannot print confirmation because she has no ink. Oh and the best part I can’t get a refund. But she tells me not to worry that my account is cancelled and I wont be charged again. A week passes and I see a charge on my card. So of course I call and to my surprise Diana answers she remembers and tells me my account is cancelled and that the charge should disappear within 48 hours. 48 hours passed and the charge is still there so now I’m livid and calling and calling and calling the gym and of course no answer. I finally get told to call back within 30 mins so I could speak to the operational manager. Call back took me about an hour to get a hold of her (Natalia) and low and behold she tells me my membership is NOT cancelled so I need to go in again and cancel it and that I should have received a printed receipt of the initial cancellation when I went in. So I go in and she gives me this little piece of paper that I’m sure means nothing because I’ll probably get another charge to my surprise, and she tells me that she can’t give me a refund and I need to call corporate. I’ve have never in my life dealt with such bad customer service at any gym. I went back to 24 hour fitness even though further away, but at least I’ve never had this issue with them when I cancelled Initially to join LA. And now I’m glad I cancelled because I hear they don’t even have a sauna or steam room! But good luck to the others trying to cancel you’re...

I am writing to file a formal complaint regarding the unacceptable and hostile treatment I received at your LA Fitness location. I have been a paying member for nearly a year, and the service has consistently fallen below professional standards. The most recent incident, however, was beyond unacceptable and raises serious concerns about how this facility is being managed.

On this occasion, the manager on duty was the individual who treated me poorly from the very beginning. Her behavior was hostile, dismissive, and unprofessional toward me as a customer. Instead of addressing my request respectfully, she chose to escalate the situation unnecessarily.

When I asked to borrow a barbell pad,basic equipment that should reasonably be available in any gym,I was told I could not have one unless I provided an ID. I was further informed that my membership contract excludes access to such equipment and that a copy would be printed to prove it. I have never heard of such a restriction in any fitness facility, and if such a clause exists, it was not disclosed at the time of my enrollment. This creates the impression of misleading or deceptive practices.

Faced with such hostility from management, I found myself in a situation where I lost my composure,not because of the equipment, but because of the way I was disrespected and provoked as a paying member. To then be told that my membership would be canceled only reinforced how poorly and unfairly this matter was handled.

Please be advised that I am documenting this incident in writing for the record. If this matter is not addressed appropriately and promptly, I will have no choice but to escalate it to LA Fitness corporate headquarters, the Better Business Bureau, and other relevant consumer...