Footprints Floors Miami / Broward — Local services in Miami Lakes

The tiles on my balcony in Miami mysteriously broke off their base, leaving a huge mess. I initially contacted a contractor from another company. They told me my balcony required 170 sq. ft. of tiles because they measured it as 140 sq. ft., then quoted $4,000 to fix the job and requested 70% upfront via Zelle. When I expressed a preference to pay by credit card, they added an extra 4% fee. Throughout the process, they were almost impossible to reach—rarely returned calls—and once sent a message saying they could only give me 10 minutes and asked me to select a time slot. When I pointed out that my measurements showed the balcony was only 85 sq. ft., requiring fewer tiles, he abruptly told me he would be unable to work with me and refused the job. Feeling unsatisfied and concerned about the lack of transparency, I then contacted Mick Nemet of Footprints Floors. I’m so glad I did. The difference in quality and professionalism was remarkable. Mick was courteous, transparent, and excellent at explaining what needed to be done. He assessed the damage, identified the root cause, and confirmed that the balcony was indeed only 85 sq. ft. He directed me to a website so I could select the tiles I liked best, providing detailed advice on the necessary characteristics for outdoor balcony safety. He was always available when I called; if he was busy, he would send a quick text and call me back promptly. He efficiently obtained the necessary city permits, and his crew did an outstanding job restoring my balcony. Overall, the quality of service, honesty, and transparency from Footprints Floors far exceeded my experience with the other company. I would definitely choose Footprints Floors again for their professionalism...

We started working with Mick in early April dealing with a "problem" floor. He was ready to go within a week, but because we had a really bad experience with another contractor, we were delayed for several more weeks. Mick was so patient and kind, assuring us he would work us in as soon as he could and he did, of course. We went with an engineered hardwood, having no clue as to how it would turn out - we were hoping for "okay."

WELL! Mick came over, looked at the floor as if he were an orthopedic surgeon preparing to replace a star athlete's knee - he made us feel that important and we felt immediately that this guy was serious about putting down a great floor, not just an okay floor. Other flooring places wouldn't even take the job and/or wanted astronomical amounts of money because of some uneven concrete. Mick was up front about the realities and didn't overpromise, which we appreciate in an honest businessman.

Guess what? Mick and his team worked a miracle for us and the floors look amazing, better than we dared to dream. (Pictures to come) There was one really tough problem area that didn't look quite "right" to him, so Mick came back and personally made it right. This man strives for perfection, such a rarity these days!

Every word others have said in their reviews are true and I must stop now or I'd go on for another four pages singing Mick's praises. Just do yourself a favor...hire the best - and the brightest - Footprints Floors...

Working with Footprints Floors was awesome! We wanted to upgrade the tile in our new place since the existing tile was almost 20 years old and were recommended to us by someone in our condo building who had used them before and had great things to say. Right off the bat, we could tell Mick was someone we would want to work with—he outlined the whole process for us, was proactive, and a great communicator. His prices were fair and he was realistic about a timeline and what we could expect. He got our permit done so quickly! Once the project started and we began working more with the project manager Rob, we were in good hands too. They could tell we were nervous first time homeowners and took the time to explain things and walk us through every step. Rob even had some design suggestions regarding layout and grout color that were very helpful. When our building threw a curveball at us by announcing a closure of the service elevator for multiple weeks, Rob got his team in on Saturday and finished the job quickly for us to make sure our move-in wasn’t affected. We are so appreciative of their help throughout and love the floors in...