America Cake Decorating Supplies — Local services in Miami Springs

worse customer service experience in my entire life! I came in as first time customer and say "good afternoon" to everyone with no answer from any of the workers. I started walking around trying to understand the system and how supplies where organized. Employees walking in an out without saying a word to me.. is like I wasn't there! Suddenly I hear "number 80!" I I see there is a ticket machine and that they go by number. I approached one of the employees and explained that I was there long before everyone else but that nobody told me that they go by number. Another lady comes from the other room and rudely says "well I would have to walk all that with a sign in my forehead to make you understand that you have to have a ticket to be served"... wow... i had no words to explain how I felted!! Rude and stupid lady, you have no Idea how to treat people!! The only nice person was a young lady that chosed to help me instead making me wait knowing I got there before everyone else. I decided to buy because I really needed the supplies for my daughter birthday cake.. but honestly I WILL NEVER COME BACK! And I'm going to make sure that all the people that I know never go there. Owner you need to read this! Make sure you change your personal or you are going out of business pretty soon leaving it in their hands...

Esta el la PEOR EXPERIENCIA quede servicio al Cliente que he tenido en mi vida!!! Vine a este negocio por primera vez y entro cordialmente dando las buenas tardes a todos. Me consigo con que nadie me responde. Sigo caminando para entender un poco el sistema y cuáles materiales venden que yo necesitara ... pase a otra área en donde nunca fue si quiera reconocida por ningún empleado. Mientras ellas atendían mecánicamente a otros clientes yo me disponía a esperar mi turno... pasaron varias empleadas al frente de mi por rato y de repente escucho "número 80!" Y me doy cuenta que la atención es por ticket! Me acerco a una de las empleadas y le comento que yo tenía mucho rato esperando y que no me había dado cuanta que era con ticket. Me dice que tengo que agarrar mi ticket y esperar a que llegara mi turno! Entiendo qué hay un respeto de logística pero hay que ser considerados y explicar al público y se los expreso a las empleadas.. en eso sale una señora bien grosera del otro cuarto y me dice "pues tendré que andar con un cartel todo el día en mi frente para que tú sepas qué hay que agarrar un ticket al entrar!" ... quedé sin palabras... groseros y maleducada!! Una muchacha joven se acerca a mi y decide ayudarme. Si no fuera por ella estás palabras fueran peores. Les digo que compre solo por qué me veía en la necesidad por la urgencia que tenía de alistar la torta del 1er cumpleaños de mi hija. Pero créanme cuando les digo que MAS NUNCA VOLVERÉ y que me encargaré de que todos y cada una de las personas que conozco sepan esto para que se eviten un mal rato! Esta gente no tiene idea de lo que es servicio...

I ordered from this company online to get the cake pans for my daughters wedding cake....BUYER BEWARESCAM....Let me say I have to give 1 star to post. This is a SCAM; you will not receive the cake supplies you order. You call their phone number and get a recording that first starts in Spanish then English. You leave a message, and no one will ever call you back. You send an email to inquire about the order you STILL have not received although they took your money, YOU WILL NOT get a reply... BUYER BEWARE...

Amazing experience. I live overseas and needed wafer paper for a wedding proposal that was happening in 5 days. Unfortunately the cake desigers on my island are not familiar with wafer paper and the stores don't carry it. America cake decorating supplies not only supplied the wafer paper but also printed the proposal message and shipped it to me via DHL! The representative was so accommodating and offered her expert advice without asking. I highly recommend them and will definitely...