Cuban Crafters — Local services in Miami

RESPONSE TO RICK MARKS

The customer contacted our contact us email to inform us of the issue with the cigars he received. We took look into the matter and correct any possible issues with our humidor. The customer's email was an FYI and the customer did not request or ask for further action. We at Cuban Crafters value our customer and stand behind our products. We contacts Mr. Marks and offer him a discount on his next order with us.

Please see the customers email to us below.

Before I return to Nairobi Kenya I ordered 4 boxes of cigars. Two of the boxes were La Canya , Churchills. I have been smoking these cigars over the last few months along with the others I ordered. I have been keeping them in my humidor with 75 %. I want you to know these cigars disappointed me. They have not been smoking evenly and have been unraveling. I am down to the last few cigars and out of 48 cigars more than 75% of the La Caya have a problem. My earlier order of these cigars were fine which was ordered earlier in the year. I wanted you to know the quality. I thought this is a better route than posting comments. I will be returning to the US at the end of January. Thx

RESPONSE TO SCOTT COHAN

We take our customer's concerns very seriously. We have looked into the issue and discovered an error in our accounting department. We have addressed the issue and appreciate our customer's concerns. We apologize for any...

Blown Away! We found a new cigar home in Miami! Upon entering we were greeted by the owner with a smiling face and shot of Cuban espresso. As we walked around the shop to get a feeling of the place, we were approached by a lovely Brazilian lady named Christi. She led us into a supermarket sized humidor with at least seven aisles of cigars. She introduced us to one of their house sticks, a Cuban seed with a Nicaraguan filler. A very dark full bodied Maduro blend. We purchased one, found a nice spot in the lounge and fired up! It was delicious from the first third to the last! Christi found us again and poured us another shot of Cuban espresso. ABSOLUTELY DELICIOUS PAIRING! Feeling buzzed and satisfied, the locals kept us entertained and engaged with their conversation. We met "El Chocolate" the resident personality at Cuban Crafters Cigar. He gave us great recommendations for Cuban food in the area. Tony Pichs, owner of Fuera De Serie Cigars, introduced us to his brand. He was such a down to earth and welcoming guy we bought one of his sticks too. Summing it all up, Cuban Crafters Cigars is a five star locale with excellent prices, friendly service and welcoming locals. Begin your Miami Cigar Journey here! You will not need to go anywhere else in search of that special stick! (And make a few new friends in...

I ordered premium Padrón Maduro cigars from Cuban Crafters, and one cigar arrived clearly covered in mold (see attached photos). When I requested a replacement, Cuban Crafters (in my view, deceptively) responded to me claiming the spots “do not affect the flavor and quality” and guaranteeing the mold-covered cigar was “a product of excellent quality” (full text attached). Mold is mold, and the cigar was obviously unfit for smoking. (No, the white spots were not plume). Initially, they instructed me to return it (presumably at my own expense, since they didn’t provide a return shipping label). When I called them out on their misleading claims, they quickly pivoted their position. Unfortunately, the moldy cigar was inadvertently thrown out before I could return it. Despite having provided clear photographic proof of the defective product they sent, Cuban Crafters ultimately refused to issue a replacement or refund.

It’s a $45 cigar… while that’s a lot of money for a cigar, I’m not posting this because I’m bent out of shape over $45. In my opinion, Cuban Crafter’s communications were made in bad faith and with the intent to mislead: immoral business practices is where I take issue. Furthermore, with so many cigar companies out there with superb customer service, I felt compelled to share my experience with...