Jetro Cash & Carry — Local services in Miami

On the morning of Wednesday, August 17th, 2022 we visited your Jetro, Miami, Florida location in hopes of making bulk purchases on behalf of our company, a non-U.S. corporation. We have been a Jetro club member for well over a decade, shopping there as recently as just prior to Covid.

On this particular visit, we were denied entry to Jetro Exports by a female Jetro agent. Having been unable to find our membership card, we provided our Company Registration Certificate issued by our country. As a company only registers once, the document carries the date on which we were incorporated and the document issued. Your agent unreasonably denied entry on the basis that the document did not carry a 2022 date.

Most troublingly, your agent was aggressive and dismissive, going as far as to ignore us entirely when we asked questions seeking to salvage the visit and went on to assist other customers as we stood by. Even if unable to retrieve our original membership information, as a Jetro agent interested in sales and having been made aware that we had flown in from overseas, she could have assisted in re-registering or called for assistance.

We are deeply disappointed by the poor and callous service delivered...

It’s the Best place for Business to Shop been going here for 20 years ... You have to b patience as well as Tolerant it will not make any difference to the Staff yes they r very rude unprofessional most of the time but it is what it is...There r few very good ones Maxx/ Nicolas/Eddie / Hector/Alicia in fact she worked at my Dunkin ...than there r 2 Cashier very pleasant Marilyn and I can’t remember the other name .. There is one who organizes the Cups and Togo box very kind helpful. The Fish person is never there if you r not nice to him your Fish weight and price will change depending on how u pursue him. SO PLS CHECK YOUR FISH WEIGHT I had the bad experience Few times even though Iam always respectful and nice he will CHEAT YOU ON THE WEIGHT.. Robert is professional and always helpful when u reach out to him and he works hard and is involved . Rather than Blaming Staff some Customers r very rude and always in a hurry .. Jetro is what it is overall I am Thankful since it’s the Best Place to shop for your Supplies . Next time you visit just take it easy...

Hello, how are you? I'm chef Walter Gavilanez. I'm chef, owner, and entrepreneur of ceviche factory Miami. Every time I go to Jetro to choose my products for the best quality for my clients, they always discriminate against me and don't let me choose what I should buy, they force me to q buy what they want, I like being Jetro's client but each time I decrease my purchases to avoid a problem with the threat that they can close my Jetro account, the only thing I ask is that the workers plus the vegetable one who is at charge of the lemons, the guy with the glasses who signs, who always threatens me to close my Jethro account, should be kinder, because I would like to feel valued as a client and choose Jetro as my first supplier and have good quality for my clients I'm not here to have problems just to progress. The only thing I would like in Jetro is customer friendliness and not feel discriminated against and oppressed in defending my work and buying my products, thank you very much...