Panera Bread — Restaurant in Miami

I am writing to express my concern regarding an unpleasant and unprofessional experience I had at your location near Jackson Memorial Hospital on June 10, 2025, at approximately 6:00 AM. I had stopped by to pick up a sandwich before work and realized I had forgotten to add a drink to my order. I politely asked for a cup, intending to fill it with soda, but was abruptly yelled at by an employee who said, “That cup is just for water.” I acknowledged the misunderstanding and proceeded to purchase a $3 cup specifically for soda. However, when I attempted to fill the newly purchased cup, I was again yelled at this time by a kitchen staff member, an African American man with dreadlocks who said, “Bro, that’s not the right cup.” I asked him what he meant, and a woman from the kitchen, who identified herself as the manager, interjected and said, “That’s not the right cup either.” I responded by pointing out that this was the cup I had just been given by their staff, and that if it was incorrect, it was a result of poor communication and inadequate training. I then took my food and left, feeling disrespected and disappointed by the way the situation was handled. Given the high-profile nature of this location, situated near major hospitals, I believe there should be a higher standard of professionalism and customer service. I hope this message is taken seriously and that appropriate steps are taken to improve staff training and customer interaction going forward. Thank you for your time and attention to...

I’ve been here before and the service was awful, the tables were sticky and dirty and looked like they hadn’t been cleaned in a really long time. I tried one more time today, got there, all the chairs and tables outside had bird sht on them so I decided to order to go. No one was there to greet me. A few minutes later a young lady walked by I asked if she could help me she said “come on..” and made some kind of noise and looked really annoyed. I started ordering, she just stared off into space .. when I ordered the second item she barked at me “hold up hold up ya’ll going to fast what it is???” . I said excuse me? She said “man watchu want? We fina got deez flavas right here” and started pointing out different flavors, which I did try to explain to her in the beginning but she ingored me, so I said “yes I was trying to tell you before.. ok so Can I please have that one”. Then I tried to tell her the rest of my order and she barked at me and said something like “man whatchu want bruh?” And gave me a confused look like I had just spoke to her in a foreign language. I told her she had a bad attitude and left. Is this how Panera Bread holds its standard of customer service? No proper greeting, making things extremely difficult for no apparent reason, having employees act like their doing me a favor and that I’m not a paying customer and adressing...

I love going to Panera but I just had a really bad experience, I went to get my usual breakfast sandwich (egg and cheese), I always request my egg over easy but hard cook since I don't like runny eggs. I have been going to Panera daily for a year and I have never encounter any problems until yesterday. the new manager Marco approached me in front of everybody to let me know that he wont cooked my egg and I quote " we don't have extra time to cook your egg fully" I was in shocked and just explained to him that I have request this for a year with no issue he was very upset and jut told me " I will do it today but next time I wont". I just felt ridiculed and very embarrassed since it was in front of the whole store and as a loyal client I didn't expect that type of horrible service. I would definitely not go again to this Panera for breakfast in order to avoid this new manager and any other negative encounters with him. I'm sorry Panera but you just lost a...