Med Aesthetics Miami — Local services in Miami

Update: I woke up the next morning with a chemical burn all over my face from being left with numbing cream on for too long.

I recently moved from out of state and was looking for a new place to have work done on my skin. I wanted to get an Aerolase treatment because of the reviews online saying that it was a “worth it” procedure. After 30ish minutes of talking she convinced me to try Morpheus8 which my previous aesthetician had discouraged me from getting (mind you it’s got a 65% worth it on RealSelf and it’s also a more expensive procedure). She uses this app to try and manage a “membership”. By the grace of God it wasn’t working so we decided to just do the treatment today and worry about it later. She put the numbing cream on me and I told her that I “numb quickly and get red”. I asked her not to put the plastic over it but she told me it would be very painful if I did not numb sufficiently and put the plastic on my face and neck. She started numbing me at 3:22 (I remember because I looked at my phone when she said “one hour”). While I’m numbing several other clients come in and she leaves me to sit. While I’m waiting I keep telling her I’m numb and she keeps telling me a little longer is better. I’m pretty sure she was just having me wait because she was tending to other clients and didn’t think anything of me telling her several times I was numb. She looked at me and said my skin looked fine. Well, when I finally said enough is enough and had her take off the plastic at 5 pm, my face was huge and swollen. It was like big puffy red leather. I asked for a Benadryl. She had none. I left with a swollen face and skin that looked atrocious. She texted me later to check on me and told me she didn’t think it was “horrible”. My face is still numb and it’s (ironically) 8:22 as I write this. My concerns were ignored and I walked out of there with my skin looking worse than when I arrived. The pictures I attached do not really show just how bad it was but you’ll get the idea. I’m worried I might have a chemical burn since my skin is still...

I came to this place even though the majority of the reviews were not good reviews. I always think that you should give a place a chance even though they have good and bad reviews. I had more than one incident in which they were NOT organized with their system and appointments that made it uncomfortable and upsetting to me. The last incident was with the owner of this place that made it seem like if I was taking advantage of the last session that she was saying I didn't have any more left. I have no need to get one session free. Prior to this last session the same thing happened with another area that I was doing and the technician left me in the room waiting for about 30min saying that she couldn't do the session until I paid and that was a package I paid for 6 session and they couldn't find it in the system. At the end they found the prove and I was able to do the session. The most important thing is that I though these sessions were working but they were not. They were only working while I was doing the laser hair removal but after I was done, it was like if I never had this done. This was not my first time doing laser and this has never happened to me. Some employees were nice but some others including the owner, they don't have any customer service. I didn't really have a good experience but what was more important to me was that the sessions...

NEVER COME TO THIS PLACE! IT IS TERRIBLY UNPROFESSIONAL! I came to my appointment 15 min early to be told to wait, not being told how long. After AN HOUR goes by they call me up just to be told that they couldn’t treat me! Completely unacceptable. If they already knew I was not going to be treated they should have told me that when I got there instead of making me wait AN ENTIRE HOUR! They wasted my time and I had no treatment done. The lady then asked me to reschedule and I wanted to give them the benefit of the doubt and give them one more chance. The day before my rescheduled appointment they tell me they have to reschedule me again! At this point I’m completely fed up and I want nothing to do with this business, so I ask for my money back for the treatments I never received! They then tell me there are no refunds on the treatments, but they magically can do my original appointment time now! IT IS A NEVER ENDING CYCLE WITH THESE PEOPLE! I was never told there were no refunds on treatments never done because I would have never prepaid! This business is completely ridiculous and unprofessional. Keep my money because you need it for the customers you will lose if you keep running your business like you are. I would give 0...