Verizon — Local services in Middle Smithfield Township

I have been and still is a verizon wireless customer for many many years. I have been going to this Verizon wireless store since it opened. I worked with every salesman in there. I never had an issue. My dear friend and neighbor (senior citizen) wanted a cell phone to call AAA just in case something ever happened to her when driving. I told to go to verizon store and someone there will help her. I told her they were great and they should direct her to her needs. Just tell them what you want. She had gone in, got a phone plan, unlimited data/text/etc., a brand new samsung phone, and a bill of $65 plus a month just for AAA call and that's it. Is that right? She was not happy and called me explaining that she felt JJ took advantage of her and cried to me on what happened. Next day, I went into store with my neighbor. JJ was off that day and had to return the following day. Next day, I asked JJ why he would give her a phone plan like this to an elderly and he said because she wanted it, but that's not what she needed!! He doesn't understand that she's older and doesn't understand phones and plans. A salesperson should know and understand plans for all ages!! I dont even work there and know that isn't a right plan for an elderly person whose only objective is calling AAA. 3 hours later, we got the plan she needed, prepaid. A week later, Rose returned to the Verizon store again because I got her a protective case and protective glass cover. She didn't want to bother me so she saw JJ again and she was explaining to him about having a hard time pressing a button on the side of the phone because of the case. He explained to her that she should contact me to get a flat back case. No problem. Then she told me he took the glass protective cover off and I said why. She didn't know. She told him not to do it. We called JJ together asking him why did he take it off and he said because she told him to. First off, why? She was talking about the phone case not the glass protective cover. He was of course defending himself and not understanding that what he did was peel off glass screen protector and gave her back her phone. Nothing was solved. Didn't make sense on why he did that. I just bought it with my own money the protective glass cover and now I have to buy a new one?! She took my phone and told JJ let me talk that wasn't what she said and he hung up the phone on her. Very rude! This salesman has no right treating customers this way. He even finds it funny and laughs out loud for all to hear in the store. He thinks its comical when in fact its not. Thank god she knows me because the salesman was no help at all! Where is the manager??? A manager should be in the store at all times in case this happens. A manager should know this was unacceptable! Just because this place has a high employee turnaround doesn't mean people can speak with a customer like that especially when I have been going there way before he even worked there! He needs to be re-trained on customer service, learn different plan options for different age groups, and even troubleshooting problems when trying to figure out what a customer needs not want. He's clueless! Also him laughing and thinking its a joke is not funny and pretty upsetting to my friend who is a senior citizen. I am a realtor in PA and I deal with customer service everyday and I would never treat people this way. He took advantage of this lady's kindness. I want a supervisor, owner of Verizon store to...

My experience at this Verizon Location was exceptional, above and beyond, and very pleasant to say the least. Krystal Kulyeshie was very friendly by keeping me occupied in conversation while I waited for the manager of the store, Dylan Shively, to come and assist me with my dilemma. My situation was the fact that I could not get the pictures off of my phone and onto my laptop. He emailed them to myself, but to our avail, it would take hours because of the amount of photos that I have on my phone. He suggested that I bring in my laptop and we'll work on the situation together. I did that. Come to find out, it was my cord that needed to be replaced. We transferred the pictures with a cord that the store had in no time at all and then after that, I purchased a new cord and threw the old one away. From that point on, the rest is history to say the least. He did not let me leave until all of my concerns were addressed. He even sold me on a phone which unfortunately I can not get until around April. He's the BEST MANAGER OF THAT STORE YET!!!! I hope to see him and Krystal there in April when I return. Even before April if I have any concerns, I hope either one of them can help me. On a scale of 1 to 10, 10 being above average, they get a 10!!!! Thanks again to Dylan and Krystal. Have a blessed year. Hope to...

Customer service to sign you up to be their customer is 10 stars. But solving issues and making customer happy is a -1. I turned in a phone as a trade in w a value of $300. Visiting the store to ask about credit i was told it can take upto 3 months for that credit to show up. 3 months were up and nothing. Went to store - Victor was amazing to try to help me. Now I return a few weeks later and I was told by manager that there is no trace of me trading in the phone. No proof at all. Im so mad at myself for not checking my receipt back in April and to notice that indeed I wouldn’t have proof. Manager made me feel I was lying or mistaking of leaving my phone there (like I dont have anything else to do then go into his store and claim a trade I didnt make). Thank God I had the IMEI number of the phone I traded in and Verizon customer service 611 number helped me track my phone down. Now I do have to thank manager for giving me a call back to get more information on my trade in device, but Verizon 611 representative Tom had already solved my problem. Please everyone - check your receipts and avoid hassles and waste of time. Not only at this store but everywhere. We make mistakes and I wish you would have accepted your mistake and...