Color Me Mine — Local services in Middletown Township

Took my niece here on her birthday, she was excited to do something special together. We were not greeted when walked in but felt more of a bother to be there. Under the impression, based on their website that they were not closing for a couple more hours..(google and website both have different hours) after feeling a little off when walking in, they had said “are you here to pick up” and we said we are here to paint. (I had never been here before) they said uhhhhhhhh you can paint if you can be done in 30 minutes. I said um okay.. I didn’t want to upset my niece and tell her we would come back a different day because she was looking forward to it and waiting for me all day to get out of work and had these plans for a couple weeks and dressed in all her birthday gear, she wanted to paint. I understand we had 30 minutes to pick out and paint, but the girls were so incredibly rude and made the environment so unwelcoming and very uncomfortable it seemed like we were such a burden to be there. After looking at my receipt I realized I was charged 34$ for a little tiny mushroom I had chosen to paint, figuring it wouldn’t take that long to paint and would make it easier on them worrying about us taking long. My sister was also with us and had picked up the items this week, when she had asked about my mushroom being 34$ she had gotten the response of “all the mushrooms are the same price” if that were the case I would have chosen a larger piece then the tiny one I had chosen. I wouldn’t have cared about it being 34$ if we didn’t have such an unsettling experience. I started looking at my receipt after the fact, I paid whatever, ($116.06) there for literally 30 minutes. knowing it was my nieces birthday and I didn’t want any problems. Definitely won’t return to this location. As a local business owner, I could never imagine treating/giving my guests the experience we received a little less then a month ago. It was truly Unsettling and...

This was the worst color me mine experience I've had in a while. I've been to this location before - and all was well. This time around a group of us went on a weeknight and the employees were absolutely USELESS. I understand teenagers will work for cheap labor but at least educate them? They sat behind us and talked to each other all night... so I ended up getting paint colors for my table more then they did. They had zero experience with art, and the facility didn't even have a hair dryer to speed up the process. When a week went by and no one called to tell me if the pieces were ready for pickup, i had to call myself - sure enough they were ready for pickup. When I got there, the order slip was incomplete - it didn't have ANY contact information on it to reach out to me - something the chatty cathies should have made sure of when we were in the studio for THREE hours. When I got there I asked if the receipt was itemized and the employee looked at me blankly "What's that mean?" You mean to tell me you work in retail, in the mall, and you don't know basic retail concepts? EDUCATE. YOUR. STAFF. When I gave one of the pieces to its owner, she immediately said "Aw man mine has green spots on it," ...she only painted in black and white. So now not only does this location's staff not know what the heck they are doing, nor does the facility have basic items to make time more efficient, but now they take zero pride in their patrons work. I won't be back and i'll make sure anyone interested in pottery painting goes to...

Horrible experience trying to buy a gift card. The cashier AFTER taking my card and charging me said she did not know how to activate gift cards. I asked for a refund or the gift card I paid for and she stated she could not do either. She wanted to charge me a second time to activate the gift card. I asked for a manager, none was on location. After a few minutes I spoke with a manager over the phone that only wanted to argue and not help. The manager then continued on the phone with the cashier. She then offered to pay for the gift card herself then figure out how to get a refund herself. I was stunned and told her it was not her responsibility to do that. The second cashier came over and asked me to leave claiming the store was not open. Suddenly it isn't open? After taking my money AND helping two other customer in the same time I am there? This is a poorly run business by someone that doesn't seem to care enough to actually be there so someone...