Bluegrass Awards & Gifts, Home of Creative Engraving Designs — Local services in Middletown

I had such a wonderful experience working with Bluegrass Awards & Gifts. Ken was especially helpful. I honestly cannot say enough about them. I was coordinating some pre and post wedding events which included assembling gift bags for all out of town guests. Ken was so helpful as I was looking for mint julep cups for each bag, which would also be engraved with a special message from the bride and groom. Ken ordered samples for me to see so that I could ensure I was ordering the proper product. Once I selected what we were looking for, he took care of the rest. He sent a proof of the engraved message, texted updates, and let me know when everything was in and ready for pick up. This was also a project that needed to be completed within a certain time frame and they did an awesome job meeting that deadline. All items came in early and nothing needed to be corrected. I found their pricing to be more than fair and the quality of work was perfect. Everyone was so happy with the way these turned out. We will absolutely use Bluegrass Awards & Gifts in the future and recommend them to family, friends, and business associates. My favorite part besides getting quality gifts for this wedding event was the awesome customer service. I was very busy coordinating different details and Ken really kept in touch and asked the right questions, he really made this...

Dropped off a Yeti mug for engraving a name. He told me it would be ready on Tuesday (nearly a week after drop off). I verbally confirmed because it was an end of school year gift. Unfortunately, I did not receive any documentation of what he wrote down. Tuesday rolls around & I go to pick it up & he comes to the desk saying he wrote down that it needs to be ready on June 10th, meanwhile, he’s agitated with ME. I said “no, I made sure to tell you I needed it as soon as possible, & you said Tuesday.” He threw his hands up, annoyed apparently at my audacity for him being incorrect, and said he could get it done “sometime” today, but all things considered, who knows when that would be. He was rude & never offered an apology. He asked if I wanted him to do that & I said no. I picked up the mug, & he said, “ok fine then.” The whole interaction was him being annoyed with me & I honestly don’t know why when he was in the wrong. If you choose to use their services, insist on getting a copy of what he writes down. I recommend you go somewhere else though.

Update: the gentleman who I dealt with at Bluegrass only apologized (see below) when I wrote this review. Not when...

Creative Engraving Designs is owned and operated by a long time friend, Ken Brown! Before I talk about the anniversary gift that he created for us, I want to say a word about his honesty and integrity. You can depend on his word, he does what he says and you can bank on it! You can be assured that his products and services will be the best possible, at the best possible price and done on time! Ken created for our anniversary a beautiful personalized bamboo wine box, engraved the wood with our name, dates and a beautiful verse! When we opened the personalized box we found a bottle of fine wine with two engraved wine glasses with our name and wedding/anniversary date. Joyce and I really enjoyed this very unusual anniversary gift and suggest that you check with him regarding your anniversary, birthday or any occasion, engraved with what-ever you want on it! I will assure you that your selection will be PERFECT ! You should also know that Ken guarantees all of his Creative...