Middletown Animal Clinic — Local services in Middletown

UPDATE: Before you read the incident below, my poor cat died less than a month following this review. Thanks Erik Voet!

My family and I have been taking our pets to Middletown Animal Clinic for over 30 years. After rude, unethical, and unprofessional customer service from Erik Voet today, this 3 decade relationship has come to an abrupt and unexpected end. Today (5/13/22), I called in an attempt to make an emergency appointment for my 11 year-old cat who has been vomiting up blood. The first person I spoke to (rude and short tempered, yet not nearly as egregious as Erik Voet’s discourtesies) claimed they couldn’t see my cat until the end of next week. I asked if there was anyway they could squeeze my cat in today because of the severity of her illness. The women told me that they would squeeze me in today if they actually had a relationship with my family and my pets. This remark made me feel dejected and sad, especially since this is the vet I’ve been going to since I was a child. I remember the good ole days of Dr. Bishop. I asked to speak to someone else because I was very worried about my cat, and I was desperately trying to get her seen by the doctor. I was transferred to speak to Erik Voet. The level at which he mishandled the conversation was insulting, petty, unprofessional, and borderline childish. Erik wouldn’t let me explain the situation, citing that I hadn’t brought in my cat since 2019. In an attempt to rebuke Erik’s comment, I explained how I was unable to secure timely appointments with Middletown Animal Clinic during the pandemic. In turn, I was forced to take my animals to a vet clinic nearby (I was always willing to make the drive to Middletown because I at one time trusted and loved the clinic). At this point, I began to feel sad and dejected as I pleaded for my cat to be seen. In no way I was rude or assertive, yet Erik kept speaking over me and wouldn’t let me explain myself. If anything, I was just like any animal parent worried for his feline companion. I felt like I was part off their family, and to be treated as unimportant as Erik treated me, I was genuinely saddened. Erik responded by calling me a “bully” and then told me that I was “fired” as a customer. When I asked to speak to the doctor, Erik denied this request and repeatedly asked me: “are you done?”. I again requested to speak to the doctor. Erik said the doctor might call me later and hung up on me!

I have an extensive experience with customer/client relations. The way Erik Voet handled my concerns today do not uphold the ethical or morale responsibilities of a customer service representative. To think that this is how I was spoken to as I’m worrying that my cat could have a fatal illness is sickening. Moreover, if Erik Voet was chosen to represent the Middletown Animal Clinic, perhaps they should reconsider who is dealing with customers. If he spoke to me this way today, it’s very likely that I’m not the first victim of his dismissive and sophomoric approach to customer care.

I plan to follow this complaint with a written grievance to the Kentucky Board of...

We are new to Middletown. Moved here just in time to be quarantined by covid. Thankfully,I have not needed a vet for my cats until now. One of my cats is sick so I called Middletown Animal Clinic based on their reviews. I was explaining my cat's symptoms, mentioning that he would be a new patient and the person I was talking to, interrupted me right then in the middle of my sentence and said they were not taking new patient appointments for at least 3 weeks. No concern for my cat being sick at all. Evidently their love for animals doesn't extend to one's that are sick and need help. A "sorry" or a recommendation to another vet would have been nice. I will not recommend this...

I guess we didn’t take our cat to the vet enough, so we got chewed out by Eric Voet for trying to make an appointment for our cat who is vomiting dark brown liquid. This was an emergency our cat is sick and I don’t want her to die. They just ignored that fact and told my husband he was bullying them for trying to make an appointment. Then they said we were fired as clients for not taking our cat enough (during a global pandemic). My husband’s family has been using middletown animal clinic for over 30 years. This is outrageous how can they ignore this emergency? Pretty much a too bad so sad situation we don’t want you here. They have seen our cat for...