CPR Cell Phone Repair — Local services in Mifflin Township

Beware of this business

I needed a small crack repaired on a Samsung S22 ultra. The phone was fully operational except a small white line through the display. Called around and found this place. They said they have the part in stock and could have it fixed same day.

I drove the phone over and they fixed it fairly quickly. The store was about to close so I appreciated the service.

Not long after we left the phone stopped responding to touch and we noticed the edges of the screen were rounded and not the entire screen. Like an Ultra should be. They didn’t install the proper screen.

Day 2: I brought the phone back to the store the next day and showed them the issue. I was rudely greeted with they are too busy to look at it today. Come back tomorrow. I proposed leaving the phone with them and they can check it out when time permits. Which is what we did.

Day 3: no phone call so I called them late afternoon. They didn’t have a chance to look at it but Samsung parts are coming in. They told me the most likely issue is the third party screen and they have OEM parts arriving soon. Who authorized using third party parts? Certainly not me and this was never discussed. The OEM parts will be a couple hundred more. If I don’t want to wait they can put old broken screen back on and refund my money.

I decided to wait and see what the new parts show.

Day 4:guess what no phone call so I called them late morning. The OEM parts didn’t deliver yesterday. No clue when they are coming in. Ok fine stuff happens, put my old screen back on and I’ll take it somewhere else.

Problem 1:They put someone else’s much more damaged screen back on my phone. I objected and I was told they don’t keep old screens so I have to take what they have.

Problem 2 the phone has be wiped out and in safe mode. All the data is gone. They told me reboot it. I did in front of them and nothing changed. Oops

Problem 3: they will refund screen price but not labor. Labor for what? You lost my data and gave me a more broken screen.

I asked to speak to manager but I was already speaking to him. He was doing what owner advised. The owner was not available.

I asked for corporate contact and they don’t have one. Hmmm ok

So for $50 they lost all my data and gave me a more broken screen and it only took 4 days to do it.

If you use this place I wish you luck.

Edit to respond to owner: There was no offer, there was no customer service. Just 4 days of nonsense and a partial refund. Batteries plus took an hour, used OEM parts and guess what it works. You run a very...

DO NOT HAVE YOUR PHONE REPAIRED HERE! This repair will severely COMPROMISE THE QUALITY OF YOUR PHONE. I had this company repair my screen after I cracked it. I chose them because they were the least expensive, but I should’ve known there was a reason for that. They don’t tell you that they are NOT USING APPLE VERIFIED SCREEN and that your PHONE IS NO LONGER WATER RESISTANT. They are DECEPTIVE. I found out that my screen was not verified by a warning message that appeared on my phone and won’t go away. I contacted Apple and was told that my manufacturer warranty was now voided because they are not an authorized dealer. I had to return to this place twice after the repair to have two different issues fixed within the span of two days. I found out that my phone was no longer water resistant when water got behind my screen on the second day after my repair. Prior to this repair my phone took pictures in the pool and played music in my shower many times during the year that I owned it. Two days after having the repair was done I put my phone on my shower shelf to hear music, to later observe that there was water behind my screen. When I returned to CPR, that’s when they told me that the repair VOIDED THE WATER RESISTANCE feature of my phone. This company should be forthcoming with this information. It isn’t acceptable to deceive consumers to get a sale. It’s interesting that the owner won’t respond to my calls but responded to this review with an insufficient response. My attorney will be awaiting your response. Based on several consumer protection statues I will have this issue appropriately resolved. It would have benefited your business financially to address this issue appropriately. I will not just go away and this will cost you more than it would’ve to deal with me directly. I will legally pursue this issue so that no other customers are deceived. I can afford to purchase a new phone but some customers are not in a position to do so. This will help protect them from...

I see some people on here saying that they had an appointment. Well, I missed that notice and just simply walked in and was served immediately. It was about 11:30 am and the place was not busy. I have an old A50 that I use around the house to run things and play music on blue tooth connected devices. Works perfectly fine for that. The problem was that the battery had swollen and popped the back cover off. As a side note, my DJI drone blew two phone batteries from the intense demands placed on it. Anyway, swollen batteries are no bueno and a fire hazard. At the counter, the problem was obvious and and order was placed for a new battery immediately. They don't keep batteries in stock for every phone and ordering makes sure you get a fresh one, not an old degraded one that's been hanging out on the shelf for who knows how long. It took a few days for the battery to come in. Got an email and phone call once it was ready. Went in the next day around 11:30 am. Again, no appointment and was served immediately. My phone was on a charger and was ready to go. In and out in less than a minute. My phone now works great and I'm not concerned about it suddenly bursting into flames. CPR Cell Phone Repair Gahanna did a great job. This is the second phone which they've done a battery replacement for me. The prior experience was also excellent. This is definitely a business that I would recommend to others and will use again if the...