Boot Barn — Local services in Milford

I would give less than 1 star If possible. The staff is awefull. I placed an order online 3 weeks ago to be delivered in this store (as I am doing a Roadtrip with my family in the USA). The items (worth 3'000 USD) where supposed to be delivered in 2 to 5 days acording to the bootbarn website. 3 weeks later, nobody knows in this store where my order is. When I checked with the consumer service, they told me that my order is at the Milford shop. When I reached to the Milford Store, they told me they have nothing... I now will cancel my order when I'll be able to do so and hope for a refound... For now I consider the Milford Store as thiefs. Never they'll See me...

⭐ 1 Star – Terrible Customer Service I rarely leave bad reviews, but my experience with this company was awful. I bought a hat that turned out to be too small, and when I reached out to exchange it, their customer service was completely unhelpful and unwilling to work with me in any way. Instead of offering a simple exchange or even basic courtesy, they made the process frustrating and dismissive. For the price I paid, I expected at least some level of understanding or professionalism. I’ll never purchase from this company again and don’t recommend anyone else waste their money either. There are plenty of other businesses that actually value...

Came here looking for work shoes for my son. Great selection better than any other place we have been. Upon checkout, there wasn’t anyone at the register but someone came soon after. However, he didn’t greet us hi or hello, the most basic customer service you can ever give to a paying customer. He needs to be re-trained. It’s unacceptable if you are in retail and don’t know the basic customer service. He was all dressed up in western outfit with the cowboy hat and all. But you know what, that is nothing with no personality. Boot Barn, please re-train this employee - (Tall, long dark haired, western clothing, Labor Day Monday at around...