Michaels — Local services in Milford

I went to return an item. The woman said it wasn't on the receipt do I have another one. I said no I was just here this morning at 10:00 a.m. it's on that receipt. Like I literally haven't even been home yet. She said while it's not on here.

I said well it's not my fault if it wasn't rung up correctly but this is the receipt from this morning it has the date on the bottom. I bought it off of that rack (I pointed) and that person rung me out (I pointed) and that person came over and said that it's not on the receipt and asked if I have another receipt. I again said no and he said well it's not on there. and I said well that's not my problem. I can't help that it wasn't done correctly. I said it was this one and was the santa one. and I want to return just this one they said was not on the receipt. And they continue giving me attitude like I did something wrong.

Please, if I'm trying to get away with some big scam I'm not going to wait in line for 15 minutes to get 4 dollars and 19 cents after an additional 5 mins in arguments.

Anyway, a 3rd person came over and said it's not on the receipt . He said there was only one item on the receipt and I said apparently it was rung incorrectly. And that there are two items it says 2 @ 4.19 . he asked if I had a different receipt. I said no it was this receipt. this is what I was given this morning I can't help if it wasn't rung incorrectly. He told me to not give attitude and retail workers need to be treated with respect and to stop yelling. I said so do I and I'm not yelling. It continued until I started crying, that didn't stop the poor treatment. I will be contacting the corporate office.

Like sorry not sorry if I'm now mad at this point. it shouldn't be my problem that it was not rung correctly. The first two people should have treated me with respect. There was a huge line at 10 this morning and, maybe the person didn't look close enough to realize they were different, or maybe he decided to try to cut corners and rang one it twice. whatever the reason, it is not my fault so do not give me attitude about it. I get that these people are stretched due to the holiday season and the pandemic but management needs to understand how to schedule better so that these kind of accidents don't happen, they need to train better so that people aren't cutting corners and scanning two different products that have two different SKUs as the same product, they need to hire better with people who give better customer care. so if someone goes to try to return it they are not being given attitude that they can't return it because it's a different and not on the receipt because of a mistake by their staff. Go ahead, check your cameras from this morning. The receipt says 1019am.

I had a really great experience in early November with some really lovely ladies with a pickup order one night but after that experience this afternoon it's going to take a lot for me to come back here to buy something.

Additionally, today I was walking to my car and noticed the item was cracked so I went inside to exchange it and saw a woman that worked there. The line was still long so I showed her the receipt showed her the cracked one and showed her a non-cracked one and asked her if I could just exchange it and she said yes. I had seen a friend outside so I had headed back in at 1026 am so that was probably around 1028-1030am. The return was at 13:06 according to the receipt.

And the guy was wrong, retail workers shouldn't be treated with respect. ALL PEOPLE SHOULD. So how it should have went down?

"Miss, I understand you said you bought this item this morning. And I see here on your receipt that this is from this morning. Did you by any chance have two separate transactions this morning because for some reason I don't see this item on this receipt. But I'd like to help you solve this this problem."

That would keep the line of communication open. That would have not escalated the situation. That would not have made the customer felt like they had done something wrong. That would have...

Did you ever have one of "those" mornings? Well..shopping at Michael's in Milford, CT. didn't make it any better!!

At first, I looked up the item that I wanted on my phone...from their parking lot. Online, it indicated that the item was out of stock and available miles and miles away. But...in my life experience, store inventories are often inaccurate so I went inside anyway. I asked the clerk, "where can I find this item" and she immediately looked on my phone - "It's out of stock", she replied and directed me to that store that was miles and miles away. Well...I decided to look anyway and...lo and behold...there was the item - right on the peg display. When I brought it up to the clerk she just looked at me with that look they give you these days. "Ohhhh....hmmm", she muttered. No "sorry", no reflection on her poor practice. Nothing. Add to that, if one needs to use the restroom, she has to escort you and unlock it for you. Store theft alert!! Finally...a book of decorative papers that I bought a month ago at $8.99 was now $11.99. A positive comment is that they had a lot of great art-making supplies. But...not so well-stocked on intelligent and helpful employees. My suggestion? Go with a plan if you intend to shop...

Horrible. Terrible, terrible, terrible. As usual customer service is non exsisant just like every retail store. I went in here looking for a picture frame and no one would help me. Employees walked by and said nothing. So, eventually I asked someone for help. This individual seemed agitated and didn't know anything about the products in the store. It's the same at any and every retail store. Zero customer service and staff that knows nothing and don't want to work. Not my problem that you are angry because you have to work for a living in retail at a job you hate. I don't care about people. They don't matter. Honestly, all retail stores need to just go out of business and shut down. It's happening everywhere slowly, but surely. Why go to a retail store when you can get everything online? You're doing the same thing anyway. You do your own shopping, figure out what you want, get it and check yourself out. All while in the comfort of...