JoJo Nails&Spa — Local services in Milford

I had high hopes for JoJo’s after seeing the beautiful pictures they post to their social media pages. At first they were so kind and welcoming but unfortunately that quickly changed after I politely ask Mary if she could use a different design on my hands from what she had already done on my feet. After that It was night and day, the atmosphere and attitude completely changed. She began to rush, pushing my hands away to use the UV light, when before she would politely tell me, now she was short and barking orders. The more impatient she grew the more mistakes she made. She didn’t allow nails to dry completely before adding layer upon layer to which she tried to remedy by using an UV pen that burned me in the process. As a result my nails came out clumpy and uneven. Usually, I rather not write a negative review and just never go back to certain places. However you know when people are talking about you and treating you less than. In this case I’ll share my point of view so others may be prepared before they visit said establishment.

LONG STORY SHORT: If you are willing to spend $160 plus tip to be ordered around and leave with nails you could of done yourself please visit jojo nail spa at your earliest...

I’ve been to this place about 3 times with no issue. A bit pricey and out of my way since I moved but decided to return here because they do a good job. But this time was the worst experience. I had someone named JAY, from start to finish he was so RUDE and UNPROFESSIONAL! I’m not sure what he had going ok but from the start he was continuously sighing in annoyance while doing my nails. He kept the drill on my nails and was burning me multiple times!! I asked for straight acrylic nails and he packed on so much acrylic that my nail were so round and UGLY! they were also curving downward making them look even worse!!! When I finally got around to telling him what design I wanted he AGAIN seem annoyed and muttered something under his breath. Once he was finally done, he checked me out and charged me $80!! Then had the nerve to ask if I wanted to tip today. I told him NO, to which he then asked again. And when I stood my ground and said NO again! He then muttered something under his breath again!!! How desperate and money hungry! People shouldn’t be treated rudely just because they don’t want to tip! Will not be returning...

What this place was lacking in customer service they had in quality (or so I thought). I loved the first three manicures I got here, but this last time I went, they stuck me in the back corner with this tech who drilled my nail down to the nerve, filed unevenly and gave me a very lumpy gel manicure. I was gonna let it slide, skip the negative review and just not come back til I got burned from the eyebrow wax she gave me where she placed the wax too low and burned my eyelid skin. So I figured I’d spare some of you the third degree burns. I could tell by the way she applied the wax and pulled the strip that she had no idea what she was doing. I had the same thought when she was filing my nails. If you are recommended a specific tech by a friend who swears by this place, ask for them. Otherwise you’ll get stuck with this hack like I did. 2 stars because I did get some nice manicures here but overall very mid establishment. Edit: took a star away because my “gel manicure” is chipping after 4 days....