Dollar Tree — Local services in Mill Creek

I live across the street and they used to have nice checkers here, but in the past maybe four months when I go here I seem to walk out with a new rear end hole. I got yelled at for not having my bags at the end of the check-stand where the items are placed after being rang up. Two times the checker stopped the line of twenty people to glare at me for five seconds, then kept calling me mam in a condescending tone. The first time she stopped was because I suggested she could just place my items in the laundry baskets I was purchasing. The second time she stopped was because I was trying to leave space for the laundry baskets at the end of being scanned, so we could place the items into them easily. It actually got to a point where I asked what was wrong with her. It was like the Seinfeld Soup Nazi episode. The next lady in line stepped up and followed the orders of the checker with a look of fear. I finally was able to explain I was just trying to be helpful, and she lightened up a wee bit. But that was the worst experience of my life. I think the manager is not treating people well enough here. My favorite checker transferred to another store, she said because the manager didn’t like her. I overhead a supervisor on the phone a few weeks prior saying she was not an electrician, and that she needed help down at the store. There was an employee standing next to her agreeing with her phone conversation. I think the checkers and some employees here are hating life. Something should be done about this place. I have been a manager in the past and you only get wonderful team playing when you treat your employees as a...

I shop here frequently with my girlfriend and have typically enjoyed the experience, but a recent incident left me feeling deeply humiliated and unwelcome. While I was on the phone with my girlfriend, Michael, the store manager, approached me in an incredibly rude and unprofessional manner. Without asking any questions or seeking clarification, he interrupted my conversation and repeatedly demanded that I "take out the candy" I had supposedly put in my pocket.

I was shocked and confused, as I had nothing in my pocket besides my phone, wallet, and keys, which I immediately showed him. Instead of offering a sincere apology or attempting to make amends, he muttered a quick "sorry" and walked away, leaving me standing there, embarrassed in front of other customers and while still on my phone call.

This behavior is unacceptable, especially from someone in a managerial position who should be setting the standard for customer service. His actions were not only unfounded but also completely unprofessional and rude, creating an unnecessarily uncomfortable and humiliating situation. This incident has significantly impacted my perception of the store, and I strongly urge that the staff, particularly management, receive proper training on how to interact respectfully with customers.

I hope my feedback is taken seriously and steps are taken to ensure no other customer is subjected to such an embarrassing and...

The cashier who was working tonight, 1/12, was extremely rude. I was looking for a specific item but didn’t find it and grabbed a few random things and went up to pay. One of the things I got was a pair of socks. I had a total of 3 things and the total came up to $5 and some change. I looked down and realized there were 2 pairs of socks. I said “oh I just need one of these, I didn’t realize they were stuck together”. This woman sighed the most annoyed sigh on the planet like it was the biggest hassle in the world to take an item off of my transaction. I was so stunned I stood there with the socks in my hand and apologized and said “you don’t have to sigh at me. I didn’t realize they were stuck together”. She then looked like she didn’t know how to remove an item and I was still so stunned I was holding the socks in my hand and she ripped them out of my hand, screamed “okay” and slammed them down onto the counter. I work in customer service and this is not it. After I paid and scrambled to put my card away and grab my items as quickly as I could to get away from this horrible human being, she started laughing at me. This put me over the edge and I did swear at her, and she thanked me for calling her a name. This woman needs to be retrained or put in a non customer service position. Working in retail, I know that employees are hard to find, but customers are going to be really hard to find with that woman...