Brookstone — Local services in Millbrae

The review is for Ken, the manager of the Brookstone at “GEN Airport Central Terminal Building” at SFO

We purchased Beats studio 3 headphones right before a flight. At purchase we were asked if we wanted a receipt even though we would not be able to return them due to “COVID”. So we said, in that case no. We went to sit down for a bite to eat opened the beats headphones and tossed the box. Only to find out ON the airplane they had no charge. When we got to our destination we charged them overnight. Still no charge. When we contacted Apple (who owns Beats) they took the serial number and immediately said your options are to send them in for repair or take them to apple. Huh?? Clearly something is up with this product so beware!

Anyway, back to Ken, when we explained what happened, he tested the headphones on a charge, confirmed they don’t charge, saw our charge from brookstone on our card statement from our phone, and refunded our purchase with no hassle. We ended up buying the slightly pricier Bose from him as a result.

Businesses need to take note, that is how you treat a customer. Thanks Ken keep up...

Had very unpleasant experience today(04/04/24)at brookstone store near isle4 ticketing desk around noon wanted for I phone charger and ask the lady attending the store, she had no appetite to help had to scream at her to get help she look at me as i can't afford to buy the charger or maybe her thoughts was I was there to steal. Nevertheless it was complete turnoff to shop in that kiosk told her I am not going to buy from you because ahe was nasty for what ever reasons. She should retrained for customer service. Look my time hoped on lyft went to apple store near by all my expense was a 3rd less than brookstone asking with rude customers seevice. Please do...

One of the last brook stones I have ever seen. ;( RIP in peace.

Hey 👋 I have to go to pick up my mom and I have a few things I want yr I have been a very good person h original content for the first body and I was just going through it and it is a very nice day ut it was very nice and I had to a level and I was gonna I got to the shop to pick you up from school 🏫 is that your birthday is a big one ticket to you and I will bet it you will will send it out...