Staples — Local services in Milpitas

Worst Customer service EVER! (refer to print shop only). Today March 18th 2021 at 5:58 pm, I had worst experience here at Staple. I was tried to do self service to print out my hand out and I had technical difficulty due to the printer took forever to calculate the cost of my job. I have been use self printing service at Staple for years and I never experience this type of difficulty. Therefore, I asked the man that was in charge of the print shop for assistance and guidance because I knew something might be wrong. At my first attempted, he told me to switch to different printer, and I told him i already did. I asked him politely to take a look and he refused and walk away. Later on I tried the third printer there and it still did not work, I asked him again to see if he could help me. He told me to use computer which I never used their computer to print out stuffs. Therefore, I asked him again to see if he can walk me through. He said that I just have to look and I will figure it out myself. I asked him the 3rd time to confirm to see if he surely would not want to help me. He said," talk to my Manager!" with his voice raised WOW!!!! he really hate his manager. Well, then his manager helped me and walk me though the process. Unfortunately there really were net work or computer errors in the system which is understandable. The general store manager did provide the service that I need and which was what I was originally expected. I asked the manager to see if the guy on the print shop is not suppose to provide ANY service at all and the manager told me that they should provide services for anyone who experienced technical difficulty.

Maybe the print shop guy had bad day or maybe he did not satisfy about his salary or job duties or he just did not like his manager and want his manager to get into more work. However, being rude like this is TOTALLY unacceptable.

My overall printing experience at Staple was fine, but i did notice that around 50% of employee who work for print shop was not very supportive for customers who has technical difficulty (based on what I have observed over years) I really hope the higher management can be aware of this...

I ordered a print job of 20 cards. The print quality was good, but only 4 out of 20 cards were cut correctly (that’s 20% accuracy). I was able to salvage the other cards by trimming each one individually. I provided a feedback requested by Staples via email in hopes that the trimming issues will be addressed. I indicated that I did not want to have my review shared on Google. At the end of the feedback I checked "No" in the box asking if I wanted to be contacted about the feedback. A few hours later, a manager from the print center called my cell phone to talk about the feedback and how to remedy my experience. I was shocked. This is a blatant disregard of the customer's request not to be contacted, and a breach of trust and customer privacy. My desire to help the print center improve their services turned into a punishment with a privacy breach for providing a feedback. The simple situation turned into a crime, and my only option now is to warn others by posting this...

I would like to give a BIG Thank you to Andres B. at the Milpitas, CA store for helping my wife with a recent purchase. As the products on a particular aisle were quite mixed up from their price tags, Andres took the time to not only help her with her purchase, but also to complete the purchase. His professionalism and personal "Customer Service" ethic made this purchase not only easier, but, ensured that we will be looking forward to our next visit to this particular Staples location. It was a most pleasant experience that seems to be missing from a majority of retailers of all products in the current electronic, app driven retail environment. It is a rare pleasure to have a store associate take the time to discuss a particular situation that an individual customer is unsure about. Thank you, Andres, you went above and beyond to help us remain customers at YOU'RE location., we hope that your Manager appreciates the way you conducted this transaction on their...