FENG CHA TEA HOUSE — Restaurant in Milpitas

This was my second time ordering drinks and first time ordering food but I was extremely unsatisfied.

We ordered 4 drinks and 1 cake for online pickup. When we arrived at the store, they had packed our order and confirmed there were 4 drinks + 1 cake. Then we left in a hurry to meet our friends somewhere else. When I opened the bag, there were only 3 drinks. One of my friends lost her drink and had to buy water instead.

The cake was almost upside down in the bag and the matcha sauce leaked everywhere. I attached a photo showing how disgusting it was. Note that if all the 4 drinks were in the cup tray, the cake could be much safer on the top.

My friends and I were meeting outside, but there was no spoon or tissue in the bag. How do we handle the disgusting cake and drinks and the spilt matcha sauce?

I called them immediately. The lady answering the phone didn't seem to understand what I was saying. After 10 minutes of explanation, she agreed to refund us the missing drink. Excuse me? We don't need the 7 bucks. We need the drink, or your attitude. I required the merchandise to refund me the whole order, but she said she had to ask the manager and I could call back in 5 minutes. I didn't have time to follow up, but today I got the refund of that one drink only. Okay, I paid for what I bought, but I have to leave a 1-star review to summarize the terrible experience.

There are so many great bubble tea shops in the Bay Area. You should put emphasis on your product quality and service. I believe you don't lack the $35, us either, but your attitude is really...

Been here a few times now and you can’t go wrong with their drinks. They are consistently good, and come in higher quality frosted plastic cups, which I always appreciate. Clean, cute space with plenty of tables and seating, whether you’re looking to get some work done or hang out and catch up.

Their signature drink is their dirty boba crème brûlée and they do it well. The milk tea is super creamy, and they fire up a torch to create that caramelized sugar crackle, which pairs well with the hint of salt and adds the perfect amount of flavor and texture to your drink.

If you’re looking for something more fruity and refreshing, their overflowing grapefruit really hits the spot. If you like it sweeter, 100% sugar really balances the tartness.

The boba is a lot bigger than most other shops. Super plump and on the softer side. I prefer mine to have a bit more al dente chewiness, but I’m sure some people would consider their texture to be ideal.

Note: If you want to accumulate or redeem your five star points, you’ll need to order with the cashier. I paid at self checkout, which sadly isn’t linked to five star. Would be great if they could update their...

Update (2 months later): my bf threw up after the lychee tea. Not going to return. Popcorn chicken is the worst I've ever had. The only things I'd really get on their menu is the matcha cake and dirty boba.

Okay tea quality (not recommending stuff that's lower on their menu such as peach tea and lychee tea). I've returned multiple times for their matcha cake. The strawberry princess cake is plain gross though. Order closes online half an hour before closing. Lines are usually long at night. Toppings are extra expensive and the dragon fruit drink didn't wow me at all. But the milk tea is still...