SabrePC — Local services in Milpitas

• STAY AWAY * We have a suit pending submission in small claims court as the vendor refuses to admit responsibility and denies the drives they shipped us are sold by them.

If you do some research you'll see their accounts have been deactivated on most sites. Amazon is now researching their practices and also preparing to deactivate their account.

We purchased 4 of WD RE 4 TB Enterprise Hard Drive: 3.5 Inch, 7200 RPM, SATA III, 64 MB Cache - WD4000FYYZ Sold by: SabrePC

All of these drives began failing in the last week (approximately January 18). One has completely crashed and the remaining three are throwing smart errors and bad sectors increasing. The MTBF for thsee drives is over 1.2 million hours, so the fact that they are all failing now is problematic.

They are covered under a five-year warranty. We purchased the drives on July 25, 2015, so they should be covered until July 25, 2020. We've contacted WD who stated that since SabrePC is the OEM distributor, we have to request the replacement through them.

Sabre denied our OEM replacement request saying they did not ship these drives. The only problem is we tag every drive we receive with the purchase location and original serial numbers. These drives were the ONLY model we had shipped to the specific site, the actual only time we even purchased this model of drive. We typically use WD Red, but this site had a requirement for a higher MTBF.

Furthermore, to prevent issues we even take a picture of when the drives arrive along with the original packaging and serial numbers, which show they came from SabrePC.

Lastly, they are the only vendor we ever purchased this model of drive from, so it made it very easy for us to track down.

Serial...

"I have over the last few years ordered quite a few hard drives and have standardized on Seagate Exos drives. Main reason is good experiences but more important 5 years of warranty. And drives do degrade over time. Now I always had services directly with Seagate so I was a bit reluctant to order from a Company that site between the OEM and me. So we had run a test at one point and found out that that SabrePC returned a replacement in less than half the time of Seagate and that gave me the confidence to order a dozen or so 16TB drives. So last week I started having issue with one of the drives (not a full failure) and returned it and after some direct interaction they shipped me a replacement. Being able to directly interact with customer support without feeling it goes into into a big backbox is a major advantage. So overall happy with the...

ordered a nvme on prime day for a good price, once prime day was over and the price rose back up to normal, i was contacted by the seller to manually cancel my order so I would not be able to leave them a review because they ironically don't have it in stock. they could have contacted me immediately, but instead waited until sale was over and the price had risen back to original price. i Have reported there deceptive practices to amazon and that they tried to get my to cancel my order which is strictly against amazon policy. business is a cheat and very deceptive, if you value your hard earned money, spend it somewhere that wants and vaules your business, not somewhere that's trying to cheat you like this...