Milwaukee Harley-Davidson — Local services in Milwaukee

It comes with much regret that I have to write a review in this manner.

On April 20, 2001 I bought A 2021 street glide CVO. In addition I paid for a stage to upgrade.

Unfortunately within the first two months of owning the bike I had to take the bike in for service approximately 10 different visits. In each case the issues I was having were all considered warrantable. The issue I have with this warrantable work order process is that upon contacting Harley Davidson corporation they could not see that I have made multiple visits for warranty work. Why would these work orders not be submitted to Harley Davidson corporate if they were truly warranteed work, if it was truly warrantee it will work why would the dealer not want to get paid from corporate? Truthfully every time I left their facility I felt as if they were hiding poor craftsmanship issues.

I experienced the following issues: Windscreen showed spiderweb cracking generating from where the three screws went through the trim piece to hold the windscreen on. Dealership did warrantee the windscreen the first time. However, they tried to replace the windscreen with something different than I originally had. This caused again another trip back to the dealer after they ordered and received the proper windscreen. It wasn’t even two weeks later that I noticed cracking that was generated again from the screw location areas. I again tried to get the windscreen warranty and was told they will not warrantee the windscreen as it could have happened just from riding the motorcycle. I tried to explain that there was not even a blemish on the windscreen/I had not even taken a big bug to the front of the motorcycle or anything of that sort that could’ve created the cracking. I further my investigation by taking the bike to another dealer, they told me it was due to over torquing of the three screws through the trim plate. Upon going back to Milwaukee Harley I was told there is nothing they can do and they will not be able to help me with the situation. Definitely was not a happy camper in the situation. I ended up having to buy a different windscreen myself and take it to a different dealer to have it properly installed using the proper torque specs to install the screws to ensure there would be no more cracking.

I purchased a stage two kit and labor to install from Milwaukee Harley. Two days after receiving my bike back from the upgrade I ended up breaking down over 100 miles away from my house. It turns out that the clutch cable Came disconnected within the transmission. I called Milwaukee Harley to have them come pick the bike up so they could repair the issue. I was told that they did not have the capacity to help me in this situation. I used the hog membership for the tow. Using the hog membership for towing actually cost me more money than just contracting a tow company myself. A few weeks later I took the bike in to have scheduled oil change/fluid changes. At that time the tech noticed that the bike was making a funny singing/pinging noise out of the motor. It turns out they had to order all new parts for my stage to kit and reinstall the whole kit in the motorcycle. Although I am extremely happy that this was caught again it cost me to have multiple trips to a dealership on my dime. Also this warranty work was not escalated to Harley Davidson corporation and upon trying to receive compensation through Harley corporate they were not able to see the services that were provided.

I also had three different trips To correct the installation of the audio amplifier.

Overall after buying a $50,000 motorcycle it is needless to say that I was very unimpressed with the craftsmanship that came out of the service department and would not recommend using the service...

Absolutely, worst service ever. Do not ever bring your bike here. They damaged my tank after a quick efi reflash. I noticed the issues on my tank immediately and pointed it out to the service manager Steve. I also showed Gerry the store manger, as well as John a younger new employee.3 people outside around my bike) We admired the custom pin stripping on my bike before it was serviced and also that my issues with the paint scratching would be buffed out Monday (the soonest they weren’t booked up) Saturday was too busy… Today I show up with my ride and to drop my bike off. No one at the service desk for 10 min. Jason “jay comes from the back” short rude and instantly accusing me of not having an appointment ? I gave him my name like a normal a Customer would do for an appointment. “Not on here” explained the situation and that I made my appointment fave to face the following day with Steve. Multiple employees recalled this event. He denied me service. Accused me of lying. And said that bikes paint just wears off over time. I told Jay I’ve owned the bike for many years as well as others and none of them have tank blemishes. He was aggressive and told me they didn’t cause that issues and he would absolute not be fixing it for free . I felt helpless. I thought I was going to have this taken care of and I was completey caught off gaurd. No rescheduling no help. Just a fight with the opt manager. He kept walking away, talking over me and cutting me off., telling me to never come back. proceeding to push my bike into the shop!? Saying we’ll fix it but don’t ever come back! He pushed my bike from the rear passenger back rear and broke it off. He goes oh did I do that too!? I grabbed my bike and walked it out of their shop. I do not trust these people or understand how any employee is allowed to speak to a paying customer the way Jason f. did. The lack of communication at this Harley dealer is not only disappointing and cost me time and money. but disgusting after the way I was treated. I will never go back. Another Harley dealer will fix there mistake for free, they seem to understand where the money and new clients are. Do not ever bring your bike here. They take advantage of the older riders and are rude to the young clients of Harley . (Seat broke clean off) didn’t replace it or even apologize or acknowledge it. How does a business get away with...

My wife and I traveled from North Carolina to Michigan and then to Milwaukee to explore the museum and the area. Well as we all know you can't control the weather and we experienced some rain along the way....regardless we were not going to let it ruin our trip! We were determined to purchase a shirt from a Harley dealership in Milwaukee so we googled it and ended up at the Silver Spring Road location. As we were happily shopping the storms had gotten worse...black skies, wind, major rain, and the tornado sirens were going off! We were basically stuck at the mercy of mother nature at this point. The store was closing in minutes and we had no where to go. That's when the amazing staff jumped in to help...finding us a room about half hour north...loading our bike up in the enclosed trailer...Trevor lived close to the hotel we found with a vacancy (it was summer fest so not many available rooms) He drove us to the hotel, unloaded our bike, and wished us safe travels....he basically saved our lives because as we traveled in the dry comfort of that van the storm proceeded to get worse...high winds, zero visibility, and crazy lightening! We will never forget what y'all did for us that day and have told all of our biker friends here in the south to visit your shop when they go to the museum! Your acts of kindness gives true meaning to the "biker family" code...thank y'all so much for going above...