Cousins Subs — Restaurant in Milwaukee

After a long day with my mom, she wanted to treat me to a sub from Cousins Hwy 100 and Silver Spring. I got a chicken cheesesteak 7 1/2 Inch and my mom a chicken cheddar bacon 7 1/2 inch sub. The young lady at the drive thru window was friendly and patient (helped me get to my Rewards acct. via my cellphone number. As soon as I dropped my mom off I drove home to eat. I was starving since neither of us had eaten breakfast or lunch. The sub bread was tough and cracked on top. The meat was dry and salty as well a void of any other flavor. I tried to eat it thinking it's not that bad- but it was. I called my mom to ask how her sub tasted. She immediately said salty. I called and was told they could give me a different bread with many apologies to make things right. I go to my moms, get her sandwich and receipt and spoke with Juan (store manager). He said its impossible that the bread is stale or old because the GM makes it fresh daily. I show him the sub and he said well we can make the same subs again but could not do a different sub/bread. Why would I want a repeat of the salty sub on stale bread we just received? I asked for our money back. We paid cash and I had the receipt. He said only a GM can approve getting our refund. I was starving and now beyond frustrated. He said sorry there's nothing I can do and walked away from the window. This was such a horrible experience. The manager said the sandwiches are pre-seasoned so they can't be too salty also. Lay-Lay, the young lady at the window was the only saving grace for this visit. She was kind, patient, and apologetic. I left still hungry without a refund to buy something from somewhere else in the area :(.

Edit: I did get the opportunity to meet that Monday with a manager named Nicole. She agreed that our visit was handled improperly and apologized by offering my mother and I coupons for free subs. We appreciate her making things right and assured me that a review of training would take place to prevent other patrons from having a bad experience like our...

So I understand that you guys are short staffed but my receipt was correct the food not so much. My hot ham and cheese had no bacon. The chicken Philly wasn't on parm and had no tomatoes or cheddar cheese. The cheese steak was fine, the Philly cheese steak didn't have provolone as it was supposed to. The staff was very nice and my order was correct on paper, it just wasn't made correctly which was extremely disappointing especially when some of that stuff is an extra charge. So I paid for stuff I didn't get. Very nice and polite staff, but make sure staff is looking at tickets and making food correctly. I already waited a little bit for the food, which again no biggie I get you guys are short staffed, I wouldn't have minded waiting longer considering I spent almost $60 and only one sandwich was right.

Came back to edit my review. I had my order remade on the store, the managers were all very nice and accommodating and the food was perfect this time. I really appreciate the accountability and the effort to make things right, that's really rare nowadays. So we will definitely continue to come here for our monthly sub cravings!...

So I went in for my lunch break and most people have a 30 minute lunch break. Now cousin subs is literally two minutes away from my job. So I get there and I order a cheesesteak with no provolone substitute American cheese. Not only is it taking over 15 minutes to make my food they got my order wrong. What upset me the most was that not only did she call the order out for them and they acknowledged it but when they gave me the receipt, the cashier had wrote it up right so there was no way they should’ve been able to get that wrong. Of course I have to wait even longer for them to fix it and needless to say I was late coming back from lunch. It was a good thing I actually came in early so that made up for the lost time.It just kills me that this is a fast food restaurant and nothing about it was fast and it was an inconvenience to me. If I wanted to wait 30 minutes for food I would’ve went to sit...