Office Depot — Local services in Minneapolis

Sent a project to print this AM. Had the manager email me and say that he refused to print it because the typography was designed to look like a take on an 80's movie, and he needed evidence that I had copyrights to print it. He lorded his experience as a "content creator" (what?) over me after I made it clear that the custom creation of assets falls under tried and true parody law. He also refused to print a replacement card for a pinball machine that is ACTUALLY PUBLICLY AVAILABLE VIA THE MANUFACTURER and specifically labeled as a replacement design for a 30 year old pinball machine. He didn't suggest simply not printing that portion of the queue (which would have been fine-- I can simply print that on our copier), but outright refused to print anything. When I explained the consequences, he condescendingly refused to service me for my already paid-for assets. His final response was that he cancelled the project and would process a refund, for which I never received a confirmation email. I guess I'll check my account in the morning.

I went ahead and spent more of my time sending the job to a dedicated printer, who fired off the prints in an hour. It was cheaper, too. I've been sending a bevy of small projects to these guys for many years, but won't return for any reason on principle, alone. They handled this matter with zero care or professionalism.

Office Depot: please make your employees read up on parody law. A design that is CUSTOM CREATED with hand drawn vectors, that states nothing about the property that inspired it, is unequivocally not against any copyright law whatsoever. Take a look at any beer label in this town to gather an inkling on this...

This place is such a hot mess (and this is coming from someone with years of retail experience, so I am incredibly understanding and gracious of people that work in retail). I wanted to get three very basic things (invitations) printed on cardstock. I called in first and asked if they could print on 5"x7" cardstock that I supplied and the guy I talked to on the phone said they could do that. I came in to drop everything off and there was a guy sitting behind the counter. I stood there waiting and he didn't really acknowledge me. After a little bit he told me that he had to call someone else up because he wasn't in charge of the print station that day (don't really know why he was standing behind the desk). I waited several minutes for someone to show up. The person that showed up was really unprofessional and acted like he was annoyed that I was even there. I told him I had called earlier, and showed him the supplied cardstock. He said they couldn't print on that size. I understand that sometimes people might be new or not know details like that, so I was nice about it and asked him what my options were. He said he didn't know and then just sort of stared at me awkwardly. I've met some other people who have had similar experiences since. Too bad. Needs new management/hiring manager...

Pack a lunch if you intend to conduct business at the Quarry store. Wow, they have had some major design changes! The rows to product are now interrupted by counters and walls which may be functional if they are staffed.

I was there to print and that counter had an employee. Unfortunately she was swamped with customers and no help in sight. The old store design included multiple copiers for customer use. The present design has 2. The rest are corralled behind walls for staff use only. 1 of the 2 for customers was not working and the other had a gentleman settled in for the evening.

A young man headed towards us but turned back. I followed and asked him to help, which he did but did not know how to fix the copier. He spoke to someone in his headphone to no avail. So, we had 1 customer copier in use, 1 not working, a dozen for staff use only, 1 print staff, 1 non-print staff, one employee who declined to come help and the cashier. I prefer the functionality of...